The room is specious, and the Harbour views were outstanding, bathroom sparkling clean and front desk staff very friendly

The room is clean but the curtain dirty dirty dirty , and during breakfast one of the bowls had a dead cockroach and I was told they were fumigating 👀 which made me question if dishes were not washed after? Though the gentlemen I spoke to said they were washed but...... Otherwise that's the only bad thing otherwise I was happy with everything,

Breakfast was great

Tje water was not hot at all stayed for 2 nights day nd night had a cold bath, which is not really good especially after a day out and the mornings you want to have a hot bath, it was not even warm it was cold.

Cleanliness and friendly staff at the reception

Check out time is 10am but you find housekeeping knocking at 9:30 Asking when can they come start cleaning Personally I think it's a bit unprofessional and it's puts guests at a very uncomfortable situation To me it has happened twice now

Hot shower water for a change after 2 stays of luke warm water

The old stained carpet and dirty curtains with brocken side lamp

I was on the 19th floor. The first night there was a massive party at the pool on the 21st floor, which lasted until 2 am and disrupted my sleep. Also when I tried to call room service the phone was permanently engaged, and there was no room service menu in the room.

The place was very neat, the bed was very comfortable and there is so much peace and quietness.

The water bath water was warm if not cold and the iron in the ironing rooms were not of good quality so I ended up burning my cloths while trying to iron. I was not pleased with the fact that I only had one sachet of coffee I requested onother one and they refused. But either than that I enjoyed my stay at the hotel

Breakfast was lovely nd the venue was clean.

At the rooms we had not enough toiletries and towel were not changed properly only had 2 while we were four in a room. Even shower cabs were none.

Staff friendly, enough time allocated for breakfast,room service done on time everyday.

The curtains,the flushing at the toilet is so difficult.Room service they did not refill coffee and tea and sugar until we left.sheet and pillow cases were not changed for the whole 3 nights.

The food, the friendly staff and the location of the hotel.

The carpet was dirty and the smell wasn't so pleasant.The bathing soap and conditioners was only issued once. I requested a cot on my booking but it was never there and not even a reason why is not supplied.I also requested a little birthday surprise for both my daughter and I,(thought they would maybe decorate our bed or just a little something) but nothing though in the booking confirmation it was said it will be done.We were both very disappointed at this.

Welcoming Receptionists, efficient cleaners and very friendly. The room was Comfortable. The place isn't as bad as they say it is. The Receptionist was kind enough to give us a late checkout. The view of the port was very beautiful from the 18th floor.

Tiny shower space. The bath tub wasn't working and one of the basin taps too. Rooms were not air-conditioned and it was cold (air conditioning is centralized).111