Staff were friendly and helpful. For breakfast cereal and juice was set out on the counter for self-help and the cook came with menus to take our orders for eggs and bacon etc, not flashy but quite adequate. We had secure parking in a fenced and gated area. The rooms were huge with all the usual toiletries and coffee/tea, cups and kettle, and there was a microwave though we ate out. It was only a short walk to the Waterfront where there are many restaurants and we felt quite safe walking back in the dark.

Not the best area of town but very close to Woolworths. Baths not available due to local drought but we could shower. Load shedding was a pain but lanterns were provided. Perhaps load shedding and the water shortage will be temporary.

The room was beautiful, clean and had all the necessities. It was also quite spacious for our family of four.

We didn't particularly like that we had to walk up 3-4 flights of stairs to get to our assigned room; it was quite difficult with the kids and all our luggage. It would have been more convenient to have a lift available or that the family rooms are located on the ground or first floors. However, apart from that we enjoyed our stay. We would definitely book at the Russel Hotel in future.

It was central and quiet area.

The fact that they don't have a lift and we had to go up on the 3rd floor, even though the staff helped us with moving the bags.

The breakfast included is nice.

The shower gel in room 302 was completely off. Smelled like hair straightening products. Once downstairs for breakfast, the kitchen ladies really didn't give us a good face. Unfriendly. Not good service. Once I had my muesli, I got a very bad look from the ladies and which after a while they said that we have been sitting there the whole time all while speaking in Xhosa and thinking that we don't understand. That was rather disappointing.

We loved the stay. What made super special was the staff. The hotel is unfortunately an older building without a view or place to relax outside of your room, such as a lounge. But the staff made up for this in all aspects. They are super sweet and makes you feel at home. No place is perfect, but we will definitely use Russel Hotel again due to their staff and rooms. Nice big, clean and comfy.

No social area to sit and chill. But this is a minor issue.

We stayed at many places throughout our trip around South Africa. The Russel hotel was by far the best value for money, most comfortable and had the best breakfast. We loved our room, it was spacious, comfortable and quiet. The view was of the back streets but that really didn’t bother us, as we spent little time there during the day and had the curtains closed at night anyway. The friendly lady at reception was very helpful and accommodating. She made a plan to keep some of our extra luggage, that we didn’t need during our stay, stored downstairs for us so we wouldn’t have to lug it up the 3 flights of stairs. The bottles of water in the fridge were a nice touch and greatly appreciated. The air con worked great, a saving grace during the heatwave, and there was enough hot water for the whole family to have a (quick: due to water restrictions) shower. A loadshedding light in the room made loadshedding bareable. The breakfast as more than adequate, with generous portions and perfect for our diverse family tastes. The fact that you have a choice from a menu was pleasant and the food was delivered quickly.

Walking up 3 flights of stairs with an entire families luggage in a heatwave was no joke. But, to have a quiet room, with no smoke smell or noise made the effort totally bearable and I will do it again with a smile when we stay there next time. No other grumbles.

The room was simple yet incredibly comfortable and cozy, making it a perfect retreat after a long day. The staff were friendly and attentive, adding to the positive experience. Our staying was enjoyable and I would recommend this hotel for its comfort and good location.

The breakfast was good but could benefit from a few improvements. The coffe was a little bit cold on the table but the rest was very good and tasty.

The location was great. The staff were friendly. The breakfast was really nice and having a hot meal as part of our stay every morning was superb.

Really looking for a nitpick. The stairs to our room, were a bit of a pain being on top, but we had good light and a view of the mountain. The affordability and the fact we wanted to be out and about with somewhere to stay, it was perfect.

The kitchen staff were not friendly on Sunday morning. My husband ask for n glass of water and they close the door in his face. NOT NICE. On Fryday when we arrive at the hotel the lady in front told us breakfast is from 7 - 10. Sunday morning we went in 7:03 because my husband is cycleling and we sat at the tabel everyone ignore us and nothing was ready. I told them we want some breakfast the said they open at 7:30. There was this one lady at the back of the counter that start helping us. Thanks to her.

The stay was good and lovely breakfast. There was safe parking.

My door was broken in room 303. I could not open it from the inside and was locked in my room. I had to phone reception to open the door. They could not resolve the problem and I had to be locked into my room and phone reception every time I wanted to exit my room.