The hotel is amazing. From the moment you arrive the is so much going on. My daughter absolutely loved it.

Although l do understand we were in Spain, most of the family activities are in Spanish with no one translating to English. This made it difficult for my daughter to take part in kids club or fully enjoy kids entertainment like the magician as we couldn't understand anything. Luckily a few kids spoke English and were happy to translate but l can see how this can isolate the few none speaking Spanish people there

Room was amazing - beautifully styled and whole property was very clean. The pool was beautiful and well maintained as was the whole property- Wonderful location away from the noise of the Benidorm strip. The Level drinks and snacks throughout the day was unexpected but wonderful.

The communication from the staff was very poor. We were told very little on check in and only on the 2nd day realised we had access to The Level and free drinks and snacks throughout the day as well as the happy hour on Friday evening. We found out from another guest. On check out day we were told there were showers just off reception with products where we could freshen up before our flight - there were none and we were told several different things and in the end had to shower in the pool showers with no products available - very frustrating. There seemed to be very few staff around to help with any queries and when we did see someone they gave us incorrect information.

Great family hotel with excellent facilities. The location was very good, the water park, zoo and theme park just a few minutes drive away. Great staff.

Quite a lot of stairs to get around the resort, we would Iike to bring our parents back but they might struggle. Also the lift from the main underground carpark was dirty and quite small.

I think they were understaffed .. tables were left with empty plates meaning you had to clear them yourself if you wanted anything else to eat. I have stayed at numerous hotels with upgrades for separate lounges for drinks and nibbles but this was probably the worst; the food available in the Level lounge needs reviewing as it’s fairly non existent

Amazing reception and friendliness of staff (Oscar and Ana) - outstanding! Perfect location to play golf. Big beautiful room with a terrace. Great breakfast.

we were there in a low season, so only 1 restaurant was opened and the food was OK. The spa area was under maintenance, so we did not get to experience it unfortunately, but we will come back for sure and check in advance if it is opened.

the staff were nice and helpful, the beds were very comfortable. We had a really large terrace with a great view of the golf course and mountains. I was impressed with the fresh fruit and the quality of the breakfast!

I wish the sauna had been more available (not only with a pre-booking and from 10am) and was offered for free to hotel guests.

The concierge staff greeting you on arrival and helping you with bags were brilliant, so helpful and friendly, hotel room was perfect (family of 5) hotel location was amazing, this hotel is perfect for families and so much to do for children! We will certainly be staying again next year!

Lovely choice for breakfast...plenty of healthy options too.

Was surprised to see young children/babies allowed in the exclusive pool only for level guests. Thought it would be a nice quite pool. Only stayed one night so was ok but I don't think I would be happy to see them in the pool (with pool kids toys) if I was staying the week.

it’s beautiful and clean and stunning views

first couple of days the staff were not too helpful probably because it does cater for a lot of Spanish , but after that initial period they were a lot better and very kind

everything ! the layout , the space, the food, the price for meals , the upgrade offer, the rooms, the bed and bedding - the most comfortable I have ever slept in. All the staff very friendly professional and helpful. thanks to the reception staff , and also Alberto our waiter for the evening who was lovely!

nothing