Antonio , receptionist was an exceptional warm friendly helpful smart professional person, instrumental in negotiations. The director again very thoughtful , a man extremely competent in his work , he applies good work ethics to make the customers health and safety a priority, as well being very approachable . He also was seen helping out his staff.

Better communication from Booking . Com to the hotel you book. I always need a room for wheelchair access , giving enough time to book one in advance . Booking .Com should notify the hotel of your request instead of arriving and nothing is wheelchair accessible. Leaving your hotel open to health and safety issues.

Disabled couple found it very difficult getting to the pool as the lift didn't go up as far as the pool. Also lack of shops,bar/ restaurants within short walking distance ,BUT we won't let these stop us using this hotel again in the future.

The staff were all very helpful and kind. The food was excellent with plenty of choice . This is the first time we have ever had self- serve draught beer in a hotel restaurant and it was very good. Liked the wine too.

Local to central Benidorm but in a quiet residential area. Central Benidorm is about 15 minutes walk away. The hotel staff were very helpful and spoke good English. The food was really nice. All the usual breakfast/lunch/dinner assortment with a chef sizzling something every meal time. Lots of fish and salad dishes. The deserts were lovely with an ice cream machine that everyone could use themselves (very popular with the children) An added bonus was the free unlimited drinks at every meal. Soft drinks. water, wine and beer all available at every meal. Most people were respectful of this and took what they required. We booked a larger room and it was very comfortable.

WiFi ok but could do with a boost.

Everything! The hotel was beautiful, rooms kept clean with daily towel changes, breakfasts were nice with lots of choice so never went hungry. I am lactose intolerant so it was nice to see "sin lactosa" milk available in the mornings. I would say move the fresh ground coffee machine to the front rather than the back, I found this on our second last day and the coffee was so much better than the other machines. The only negative of the room is the lighting, could have done with a main light in the room instead of multiple small lights. The hotel itself is up a fairly large hill so if you are a wheelchair user or unable to walk larger hills to get back to your hotel I wouldn't pick this hotel. The drop off wasn't at the hotel itself however if you go left of fiesta park and go up and round it is much easier than going right and up a large hill (we found this out very late in the holiday) also your driver may not tell you where to go so have Google maps ready on your phone to help guide you to the hotel.

The only thing to give a negative for was lack of sun shade on rooftop pool. Also the towels in the bathroom could do with being bigger, unless you're very petite they won't cover you up but no major issue.

The room size was very good, with two kingsize beds Breakfast was good, with a large variety to cater for all preferences. Location in the old town was great. bar prices were very reasonable. Reception was warm and welcoming and had a nice ambiance about it.

The air con seemed to be switched off at some point after midnight on all the nights we were there. The bed side light seemed very low and close enough to the bed for my wife to constantly head butt it during the night. The street although not that busy, was noisy.. Spanish folks love their motorbikes.

Clean hotel with good location, 10 mins walk from the beach and underground parking. Very good size rooms and breakfast was great.

No tea or coffee in the room.

The hotel was clean and the facilities were good. Staff were very helpful and friendly. Included breakfast had lots of choice. Quiet location

Not necessarily a “bad” point but the location is a bit far out from Benidorm. Old town is about a 15 min walk and “the strip” Calle Gerona is about a 30-40 min walk. This did mean it was quiet though!

Comfortable room, excellent beds, good buffet breakfast. All UK TV channels are available.

The car park is a little difficult, but we managed. The hotel is 10 minutes on foot up a gradient from the seafront. Not a problem with us but anyone with mobility issues should be aware.

Very, clean. Team helpful. No issues found.

Pool table could be better located hard to play due to location, shame as we’d have stayed and played more during our stay so found another venue to play instead.

Most

Breakfast was cold there was a microwave to warm it (really)