The room is really nice, the cleaning is also very good and overall the place has great facilities, views and atmosphere.

The reception is super slow, you spend at least 20 min there for whatever will you do. The facilities for kids could be better and actually, as there is so much space in the hotel, it could well be placed a nice kids room that, even without a person to look after, kids could gather in the evening to play while parents are having dinner. This would avoid kids running in the middle of restaurants. The personal also should be better trained on Customer Service mindset and the team in the kids club is actually very bad! The food in the restaurants are good, however very expensive for what you get.

We loved everything about this hotel. The rooms are modern but still retain a Spanish style and charm. The beds were very comfortable and the room was cleaned daily and kept to a very high standard. The common areas and facilities are stunning with the backdrop of the Rocky Mountain behind. Staff were excellent and every detail was considered. Food was excellent! Roka was the best Japanese meal of our lives and we eat this cuisine regularly. This is a luxe feeling hotel but still family friendly. Truly an excellent experience all round. We hope to come back!

The only thing I didn’t think was great, was the totopos Mexican chips for room service. Small serving and overpriced for what it is. But this is such a minor thing.

Amazing location especially for a quiet time to relax with family with a combination of lively late evening/night at the restaurant and bar. The shuttle facility to nearby attractions + the toy car ride within the resort to help us ride back n forth. Breakat was amazing spread of hot and cold options. Staff very helpful, friendly and accommodating. We loved our stay in the hotel. Thanks for helping us make the holiday special for our friends bday.

Location and facilities are beautiful, clean, very tranquil, not crowded, and relaxing.

All food facilities (except breakfast) were severely over priced. Quality was okay, whilst prices were astronomical. For example, 160€ for a single lobster (average size) on a bed of French fries with two fried eggs, without the lobster claws. 115€ for a some Côte de Boeuf (from Galicia) which was tasty but by no means a generous two-person portion. Or 20€ for 3 tacos of very average quality. Staff were very friendly and attentive; but the food prices were totally ridiculous.

The location is absolutely amazing. The room is very comfortable and the little touches, like providing baby shower products and toys for our toddler were really appreciated. The staff is very friendly and helpful.

There was a bad smell in one area around the pool. The reception staff weren't very clear about our services and benefits while at the property which created some issues. Our minifrigide wasn't restocked even after an explicit request to do so to reception.

This resort is out of this world. I mean, it feels like you are in a fairy tale, in a beautiful kingdom. The rooms are so clean, and spacious, the terrace is remarkable, the beds are perfect and comfortable for sleeping, bathrooms are large and so clean. In the resort, there are 5 different restaurants where you can try various delicious food. I particularly like the moment in the morning when all the guests come together for breakfast, the food is so delicious. Everybody is so polite, the staff is perfect, they made us feel like we are home! We rented a car via Sixt (recommended) and you can easily park at the property, there is a garage and a valet service, which is great and very useful to know if you plan to travel the island by car.

There is no single thing we did not like even though me and my husband usually have very high expectations. I am so glad we have found this gem, we can not wait to stay with them again. :) Highly, highly recommended :)

The restaurants are fantastic and super varied. There was really little reason to leave the hotel since everything we wanted: pool, spa, food, gym was on site and super accessible. The surrounding vistas are stunning and the sunsets are something out of a postcard.

The chocolate milkshake we ordered at the pool bar was one of the worst things we ever tasted. It said there was ice cream in it but it seemed like it was just cold water mixed with cocoa powder. They really need to up their game here.

All staff very service minded and always available and helpful. Breakfast very good and the selection was great and offered all you need.

Outside our room there was not clean floors and things was still laying on floor during our stay. One restaurant eas not open until last day of our stay, but we feel we were there just before high season. Fitness room where the tv was not working. Smoke black and white from pipes just outside our room was not great.

Excellent quality of food. Delicious breakfast and Roka was fabulous. The beds and linens are lovely quality and very comfortable. Nice big rooms with lovely amenities and the free minibar is a great touch. Staff helpful & knowledgable.

Service at breakfast quite slow as the staff were overwhelmed. Some maintenance issues in the Spa pool and roof outside our room. The pools are shallow and small and not ideal for an adult to swim in, more for walking/cooling down in.

Fabulous secluded Resort Grand Hotel, embedded into the mountains and into nature. Beautiful setting overlooking the countryside. Room was amazing and the balcony enhanced our stay. Spacious, clean, bright and with very comfy beds. Impeccable housekeeping. Breakfast was amazing not only from the freshness and variety of the products but also from the service approach of the staff. So was dinner at the Balearic, with a variety of choices, local products and an outstanding pastry chef. Lovely wines from the island. Overall the staff are exceptionally well trained, attentive and with attention to detail. It's a pleasure to be there if you are looking for a retreat to enjoy, relax, savour. The Spa was also outstanding and the Cap Vermell Country Club is a fabulous opportunity to work out and keep fit, while relaxing mentally and soulfully.

There was nothing we did not like. However, if you want to party the night away, this does not happen here as it is more for cocooning and relaxing together with family and friend, enjoying a good time of togetherness, catered by excellent staff.