A huge complex and the Adults only pools and pool area were lovely as was the location of the adult only restaurant (booking only). The room was great, clean and I was allocated a quiet room on the upper floor which I requested. A very powerful shower and a bath. The lighting in the room was varied and modern as was the fridge and the key entry system. La Palma does not have many large hotels with pools so the choice is limited. This hotel sits in the South East among Banana plantations and is 20 mins drive to the nearest small town. I loved the Escencia heated 30m + pool.

The hotel itself is a little confusing on arrival. The complex has two hotel names and also an adult only section called Esencia. It is a huge complex and parts of it need a lot of investment/love still. The maintenance team seemed to go around in threes and I couldn't help wondering that if they split up then more would get done and the hotel environment would be better. The choice of where and when to eat was not mentioned on check in. It is left to a QR code in your room!

This is a large resort but the adults only section is clearly annexed and was much quieter with its own facilities, pool, restaurant etc. The staff were super friendly and the room was relatively spacious and cleaned every day. Really good professional gym - just a long walk over to the opposite side of the main complex. Lovely views out to sea. We went early April and the weather was warm and sunny during the day, but cold in the evenings.

The food in the restaurant was a little hit-and-miss. Some days it’s was excellent and others it was average / a little disappointing. Not masses of choice for vegetarians. Overall the quality of the food was good and this wouldn’t put us off going again - but just be ready for few “not great” days.

I liked the remote setting overlooking the wild coastline. The landscaping and planting of the grounds is beautiful. Rooms are spacious and comfortable. We enjoyed the spa. Food choice was fine and staff were gracious. It was nice that it was off peak and that it was not crowded at all.

On arrival, reception staff were slow to acknowledge us, but were quick to engage on later occasions. The booking system for Origen restaurant and spa was cumbersome at times. Confusion over whether the small ‘Relax Area’ was open or not - signage needs updating if it is only for staff use as we were informed.

The whole setting with gardens and pool were fabulous - our sea/pool facing room was also very good - it must have been refurbished recently

all inclusive - no a la carte in any restaurants - only buffet and cheap wine on tap - no fresh orange juice for breakfast unless you paid extra. Themed restaurant La Tasca not worth it - tiny starter and dessert selection and as a main some lukewarm tapas :(

This is the most relaxing and well kept and mantained place I've been. Absolutely perfect, looking forward to go back.

I've been in better spa, it's really not worth the price. If people check in late in the evening (11pm) and go around the outside corridors with their trolleys or walk in the room next to yours with heels, you won't sleep until they're done. Gym has ridiculous opening times. Bed was reaaally hard.

The place was great, nice pools, lovely views. The bedroom was big, with comfortable bed and had a nice and big bathroom.

The food was just ok, nothing spectacular, just enough to sustain you. Cheap ingredients cooked adequately. The place reminded us of Disneyland.

One of the most relaxing places I've been to!

Lights on the room balcony are being kept on after 11pm, no way to turn them off, so you must close the curtains... That's annoying.

hotels place was ok. Breakfast, lunch, dinner in the different restaurants ok, however food marked and restaurant Origien best.

The hotel has manny pools, water fresh and clean to high standard, but desirable could be a pool with ocean water from Atlantic.

The facilities are very good and the pools for only adults are very good too.

everything was perfect specially workers on the restaurant of Origen ! I would like thank stuff and specially ‘’abassi’’ was very welcoming

nothing