The view was amazing! The room and bathroom was very large with a keyhole window in the bathroom! The staff was friendly, helpful, and eager to please! We enjoyed the walk-ability of the area, the bike trails, the transportation options; the general area is beautiful!

Very minor: it would have been nice to have an iron or a steamer to press your own clothes. We had an issue with laundry since we were traveling through Spain for a while and would have liked to have an less expensive way to do laundry.

Beautiful location. Comfortable and spacious room and nicely decorated. Amazing view. Parking available on site. Reasonably priced decent restaurant on site with indoor or outdoor seating. Lovely common areas. Easy walk to local dining. Easy walk to tram into Bilbao. Quiet. Loved the porthole window in bathroom.

Underground parking a little challenging with larger car but no worse than elsewhere.

The room had the best see view I could imagine for this trip. The room was very spacious and very well designed. Everything was very clean and staff was very friendly with a lot of can do attitude

It is very hard to find something to improve but if I have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do nat eat ham and bacon

We had a lovely room at the back of the hotel which had a balcony and overlooked the sea which was lovely and allowed us to watch all the activity with the boats in the bay. The room was small but comfortable and had everything we needed. Staff were very friendly and helpful.

Breakfast was fine but nothing to write home about. We were disappointed with the choices for dinner. Also shocked to see a charge for water in the room after the first night when we got the bill although the person on reception did deduct it when we pointed it out.

Comfortable bed- large room with garden views-plush shower room/loo-very pleasant and well trained staff, and extremely helpful in guiding us round the town via the tourist maps. All the front of house staff spoke good English. An excellent breakfast was provided, and we had 2 good meals in the restaurant. The location, on the promenade along the bay, was also superb.

There was nothing to dislike.

The room was quaint with huge windows. Every amenity imaginable. What really made the trip was the quality of the staff and an exceptional restaurant. There is a reason why locals are present from morning until evening in the restaurant. The food was some of the best we've had in Spain. The entire stay exceeded our expectations. Highly recommend.

Skip it

The location is great, right next to the promenade, near the beach and also close to the city. We had a room with sea view. Room was very comfortable and clean. The hotel restaurant is exquisite, we had a lovely lunch. Highly recommended. Staff is very friendly.

A beautiful location overlooking the bay. The hotel is charming and I loved the decor. Great restaurant in the gardens and a covered restaurant downstairs. Food was fabulous and the crowd was delightful. The staff at the front desk are very helpful and accommodating. I was very impressed with their attention to detail and service.

Nothing

What a wonderful place Getxo is. I have been to Bilbao before, but this location is a hidden gem. The hotel is right on the boardwalk that takes you from the town all the way to the beach. The passing parade of people and pets adds colour to an already colourful location.

Hard to falt this hotel. They really do do provide for travellers. I had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such a nice touch.

Lovely hotel, beautifully situated. Friendly helpful staff. Made our little dog very welcome. Provided a bed for her and a welcome box of treats. Such a lovely thought.

We found the hotel a little difficult to find as we were looking for Ercilla. This name is not shown. Otherwise all lovely.