The staff were very pleasant and helpful particularly Alberta, helping us with taxis and the like. Car parking was at the rear of the hotel and free. We booked here as we had to drop a hire car off at Bilbao airport the following morning. Compared to other airport hotels it was relatively cheap (€145) for 3 people.

The rooms are a little 'tired' particularly the bathroom. The shower head had been badly positioned over the bath and shot water beyond the screen onto the bathroom floor. This was evident by the swollen door frame and flooring such that the door wouldn't shut. The only way round it was to take the showerhead off the holder and turn round, washing one-handed. The air con really struggled with the 36 deg heat, virtually non-existent. On a Monday night no where is open to eat which entailed a trip into Bilbao by taxi.

Pretty comfy hotel. Reasonable distance away from the Bilbao international airport, which was the main reason I stayed here overnight

There is no minibar in the room to get something small in the middle of the night. Had to go downstairs to the automatic dispenser...

Location close to airport and great access if you fly early or late night. Staff was very attentive and helped us with some crockery to have food at room.

Need renovation in rooms. Seems out dated furnishing and beds.

Personnel at reception were very friendly. There is a bus stop right in front of it where you can catch a bus to the city centre.

No shuttle bus to the airport. Not many attractions nearby.

Room was large and very clean. Quiet as facing small backside street. Staff was nice and very helpful

Maybe the price due to high season, shower was a bit outdated (still a bathtub) and no gel/soap on the shower area (but there was on the toilet area).

A lovely hotel ,room was lovely .it is right by the train station ,straight across the road in fact

It has no restaurant and is not located near any restaurants ,maybe because it was October? Luckily I had eaten in bilbou before I arrived .its all industrial business around it ,a bizarre place to have such a lovely hotel

Great clean spacious room with a lovely helpful girl on reception. Not a lot surrounding the hotel but was chosen as close to Bilbao airport.

Location as quiet but good base. We used taxis to get around as short on time.

We were looking to stay in a hotel near the Bilbao airport that has parking. We did not care much about the room or anything else. Thus, the hotel met our expectations.

Staff at the reception could be a bit more interactive

Beautiful building, great price. Breakfast buffet with ample variety.

Room had a pungent smell upon entry usually attributed to the carpet.

nice large room and BR

no restaurant near but we did like the pizza at hotel