i was apprehensive about staying in this hotel because it had some bad reviews. Most of the reviews were either very bad or great which was puzzling. I booked it because it was the only hotel available in the center of town. I was delighted to find that this hotel is great. All my fears were allayed when I entered my warm, comfortable, light-filled room. The sun was pouring in and I had a view of the nice little plaza at the front of the hotel. There was a large, tiled bathroom with a bathtub, The hotel decor is pleasant with a lot of lovely pantings and bits of antique furniture. The roof area is amazing. Part of it has a roof with tables, chairs, a bar, and a bathroom. The other part is open decking. The view of the Cathedral and mountains is fabulous. The hotel is in a great location - in the center of the old town - close to all the important sights. It is a tall thin hotel with about 3 rooms on every floor. There are 8 floors (inluding the roof) Staff were very friendly and helpful. I would have liked coffee in the room, as is usually the case in the UK and US, but there is a coffee machine downstairs in the lobby. The coffee cost 1 euro and was free in the morning. I don't know if that is always the case. This hotel is great and I feel lucky that I got to stay there. I particulary appreciated that it was so warm because my rental house in Granada is very cold. This is February so heat is important. The Xauen hotel deserves a much better score on Booking.com.

Perfect location - walking distance from the city bus station, and you walk through a plaza with shops and restaurants. Close to the cathedral. The room was great. A huge comfortable bed, a posh bathroom with a bidet. The breakfast was self serve and a nice simple buffet. AC unit in the room worked fine, which was needed on a hot afternoon. Lots of tapas places just outside the front door, and people stay out until 2 am. AC unit helped provide white noise to block out the voices. Roof with a great view!

The only thing that didn’t work was the wifi signal died after you left the reception area.

Good location for historic centre and cafes. Hotel now has its own indoors parking zone nearby. Lift useful, especially to 8th floor rooftop for fantastic view and outdoor seating. Room comfortable. Good coin coffee machine in lobby.

Check in took rather a lot of computing and time. Stale smell cleared in the bedroom with open window but not from the wardrobe. Shower could benefit from modernising. Parking a little pricey.

Fantastic location. Beautiful roof terrace overlooking cathedral. Large spacious room with windows that opened, but double-glazed to keep noise out when closed. Lovely details like good lamps, Gaudi like stair rails, thoughtful presentation. Drink machine in foyer. Friendly efficient staff and can leave luggage.

Bed was too hard and uncomfortable for me, but it's personal preference.

The position of hotel is in the centre. Everything is reachable easily and quickly.

The walls are too thin. Basically I could hear everything from the neighbouring room, even quiet talk.

I loved the helpful staff and the close proximity to many places. Perfect. Location if I say so.

The calefactor wasn't working. The bathroom was kind of horrible. The curtain was outside the bathroom, so all the floor got wet when I showered.

Well sited hotel close to the sights. The cathedral is close by. Walking distance. Jaen is quite extensive so it is hard to get a central hotel. Good breakfast. The staff were helpful and offered helpful advice.

No serious complaints.

An excellent location, the roof terrace with a glass of wine was a perfect end to our evening. The staff were excellent and the parking was right opposite the hotel and good value. Will def book again

Nothing

Close to centre. Helpful reception staff.

Better instructions for parking location . GPS did not recognise hotel address.

very nicely located boutique hotel

this hotel is still trying to recover from the pandemic. once off better financially it needs some upgrades to the rooms. our bathroom was a little smelly