The staff was fantastic. They were friendly, helpful, and kind. I was stranded in Spain for an extra week due to contracting an illness and the staff treated me so kindly. I will never forget them.

I wish there was a refridgerator and microwave in my room. I was sick with covid so for me, I would have felt better having tea and coffee in my room and being able to store some food in the fridge. As it was, I had to eat breakfast in the public space. I was afraid of infecting others. I had to order dinner every night. I had no where to store leftovers and had to throw them away.

It was amazing place. At the beginning staff informed me and my girlfriend that they changed our room for a better in the same price (room was more spacious and had 2 big beds). Another plus was really kind and helpful staff - especially Mr Carlos. He was eloquent, helpful and very understanding, what was really important for us because we are foreigners. In addition, it was clean, spacious and peaceful place (even though the hotel was near airport). Hotel was far from center, but also was well connected - there was a bus stop, which we could have gone from to the metro station and then to the Madrid center.

Hotel was not very near from the Barajas Airport like it seemed on the map. There can be a problem to go there on foot - the best option is taxi. In addition there were thin walls. But this is small details.

It is a decent option to stay if you have an early flight to catch.

It is practically not possible to reach the location using anything but their shuttle service which is to be paid at additional cost. The shuttle is only available at certain hours and one needs to align with the schedule and not the personal needs. Not all from the personnel speak good English.

Close to the airport, easy to get there, super friendly staff, bed ok, the room is pretty big

I got cold because they turned off the heat in the early morning. The water in the shower was never hot, and it was more on the cold side. No elevator, you have to carry your suitcase up (it's only one floor) It was too expensive for what I got

Cleanliness, spaciousness, warmth. Kind, helpful, attentive staff. Great airport shuttle service!

The fact that it is more like a motel style, with several blocks, rather than a single building. It is difficult to get luggage up the stairs. Phoning the office is difficult (they’re always very busy).

The room was big. I also liked that they had a lounge for waiting until check in— that was really useful. Great, easy-access, airport shuttle (cheaper than in other options I found)

My shower door was broken and my room seemed to have no AC. The room also gets really loud because of the planes, which is kind of expected.

Stayed only for the night, had an early flight the next day so location was very good. Hotel was able to accommodate 3 single beds with same day reservation.

The room was quite large but didn't have any furniture. Maybe add a small table and a couple of chairs so guests can put stuff down.

Beautiful wood in the walls and furnishings. 24-hour desk personnel were very friendly and quite helpful in answering questions about the area. Hotel has regular shuttle service to airport, easily arranged through the front desk.

No fiber optic internet available in the neighborhood on date of my stay. Wifi was always in service, but at speeds difficult for many online tasks.

I loved all of it!! The location was perfect, not too far from the center of Madrid! Lots of cats here that I got to see and pet! The staff and cleaning staff was excellent and very kind! Very easy to get into the apartment room!!! Perfect hotel!

They hotel changed my room to a bathtub despite because of a mistake, I was only given a shower. Impeccably clean, comfortable, and staff are very helpful and friendly. there is a house cat called "secretary" who also is friendly

In the words of the manager himself, "we are in the middle of nowhere" which isn't really a problem except if you rely on public transport. It's location is right beside Runway 34L and a motor way, so amenities are not many. bring your own food as a tip :-)