My family and I had to stay over in Madrid just for one night, and needed a place near the airport. This place was very clean, and everyone was super helpful! Airport shuttle included which was amazing and got us to the airport on time with no issues. We left so early in the morning, they even gave us some fruit to take with us! The beds were comfortable, good shower, perfect for what we needed. Definitely recommend for a family, had a very cute little sitting area aswell with a TV included, and privacy to the rooms. All in all, great experience, would go again!(:

The hotel was very nice, the room was confortable, very good breakfast and good price for dinner.

At the airport we had to wait almost 2 hrs after arriving from our flight because the hotel bus didnt show up earlier. It was supposed to go by every 30 min but the wait was simply too long.

The room was nice and spacious. Everything was clean and the personal was friendly.

However, to reach the hotel via phone to get an airport shuttle was quite difficult. And the main purpose is for most of the customer to get to and from the airport to the hotel.

Close to the airport with Melia standards

We decided to pay for this hotel for the shuttle service. After landing in Barajas, and calling several times where they informed us the pick up was arriving, we had to pay a Cabify to get there since it was almost midnight and we had a 8 hour layover. 1 hour waiting for a shuttle and staff anserting “it’s coming” is not acceptable at all.

I loved everything about the property . I particularly enjoyed the friendliness of the staff . There was a staff member in particular called Beatriz at the restaurant reception who went out of her way to be accomodating . She made us feel extremely comfortable . explained about the banquet , etc .Her friendly attitude was very welcome as we were both exhausted after a long trip and a little ‘foggy’ I loved the decor which was funky and welcoming . the suites were great as they provided additional space to relax . the free shuttle Service was also great as was the driver ( just lovely) and the reception staff were also lovely and informative.

No chips in vending machine 😆

The property had a bedroom and lounge room which was good to be able to relax outside the bedroom.

Planes fly over the hotel until past 1am which makes it hard for you to sleep at night. The connection to the city requires a bus and metro which is about 30 minutes. The buffet was horrible but there is nothing else to eat around there. It was 16€ an adult and 8€ a child. which is over priced for the poor food they had.

Close to the airport which is what we basically wanted. The staff were friendly and helpful and the shuttle driver was on time BUT he didn't help us put our luggage into the van, which came as a bit of a shock. But, a young gentleman came and put our luggage in for us. Breakfast for me was wonderful, but a bit expensive for what I could actually eat. I am more of a senior eater, less portions. I guess my eyes were bigger than my tummy! The room was beyond our expectation for the amount we paid. It was spacious and never did we feel crammed.

The only thing I can say is that they need more clothes hooks in the bathroom to hang our clothes on. Other than that, we don't really have any complaints.

efficient pick and drop service. we left at 4:30 am and packed breakfast was given to us

only option for dinner was the buffet. we weren’t that hungry so we walked to B&B hotel n shared a pizza. there was 24hr juice n coffee free for all guests

The hotel is very clean comfortable beds, quiet, and near the airport with very little airport noise. If you just need to sleep and not doing anything else this is a great stop over. Staff at front desk are friendly and helpful.

The hotel is located in a warehouse and logistics area. It is not easy to walk to supermarkets, and the area is limited for restaurants and no small shops. Quite isolated from anything except what the hotel offers or what a few other hotels in the area may have.. It is possible to get to a small suburb town and large supermarket using the local bus (1.30 euro/trip) or taxi. Note also that you cannot walk (there is a major highway with no walkovers) to the metro or train lines but must also take a bus or taxi. You can get to the airport using the hotel shuttle, yet it is small and fits only 6-7 people so it fills up very quickly.make your request for a shuttle during your booking!! You will need to use the taxi (or the more complex bus/metro option) to get to the airport from this hotel.

It was what we expected. An airport hotel for travellers. Not necessarily for tourists wishing to see Madrid. We particularly appreciated the separate sitting room. The staff were efficient and courteous at all times. Our only challenge was the pop music videos in the restaurant at breakfast and dinner. Not helpful for atmosphere or digestion! How about some nice Spanish, peaceful music at low volume?

See above.