Nice apartment with a large terrace. It was well equipped (washer, drying rack, pots and pans etc). Instructions for check-in were clear and it worked well. Convenient that they have parking. Easy to get to the center with the metro which is a 3 min walk. Lots of grocery stores, restaurants and shops walking distance from hotel. Overall a very nice place to stay.

A bit old, the furniture could use an update. But very clean. They change the towels only once per week. But they gave us extra towels when we asked.

A fantastic apartment with lots of space and amenities. Well equipped kitchen with all you need to prepare simple meals, including a large fridge and freezer. Also had a washing machine in the bathroom. Gorgeous terrace with chairs and sun lounger to enjoy views over the room tops. Comfy sofa too with quiet air conditioning.

Space to get out of the shower was a little limited with positioning of shower screen and toilet so may not be suitable for anyone less mobile. Generally clean but looking a little dated and tired. Down side to terrace area was the wind whipping around it at night that was quite noisy!

Extremely helpful and forthcoming staff. Walking distance away from a Metro station. Clean rooms that were quite spacious for the two of us. Has every feature advertised, including AC, mini-kitchen, and refrigerator.

Reception closes at 5 pm, so arriving late means you have to deal with automatic kiosks. Bad WiFi that turns on and off at random. Could hear water being piped down from other rooms, though I didn't mind it that much. The room I was in had flaking lights.

The rooms were a good size. The bed was comfortable. Our room had a quiet outlook so was an advantage. The hotel is Very well located being only a 5 minute walk to the metro. This metro line has direct access to the airport via Chamartin metro and Chamartin station so is very easy to travel to and from.

The initial access is a little difficult having to scan passport and follow the instructions to gain access if there if the reception is closed

Great facilities,toaster,kettle and everything you need In the kitchen.plenty of towels good bed and plenty of pillows.lots of hot water.Top tip pay the extra for 4th floor room it has a huge terrace furniture and lounger great if the weather is warm.Housekeeping staff really nice.It is the best apartment I have stayed in for a long time.

There's nothing not to like,if you don't like it then your pretty hard to please.

The apartment was very clean and modern. It has all the facilities. Two TV sets, a couch, table and three chairs. We have a special request for twin beds and we received it. Our stay has all we need.

The air conditioner was set on hot (29 degrees in the room in the first day!) and it could not be fixed in every apartment, only stoped. But the situation was fixed imediatly. The acces in the building when we arrived was a little difficult.

This hotel worked out really well for our three-day stay in Madrid ahead of a flight. The location is in a more residential part of Madrid, which we liked. It was fun to see all the local people out on Sunday evening. It is a short walk (under 10 minutes) to a metro station on a line that goes to the center, so convenient. Uber to the airport for under 20 euros. The automated check in system was different but they send detailed instructions and it workedt. The one-bedroom suite was very comfortable, wifi worked, kitchen was functional, everything very clean despite it being an older building. We really liked the corner bar across the street. There are lots of restaurants and grocery stores in the area.

There were instructions on the wall of the kitchen requesting we take trash to the bins in the courtyard but there were no bins. I found a housekeeper and asked and she said just to leave trash in the room. I liked that solution, but didn't like the confusion. The hotel should remove those little signs.

Great non-touristy area, felt like an authentic Madrid experience, metro stop 5 minute walk away. Good air conditioning. Nice sized family apartment, so handy to have a fridge freezer to keep fresh produce in. Flat entry and lift access to rooms (good for prams, wheelchairs, luggage). Lidl store and large market 5 minutes away. Small children's play area 2 minutes away. Loads of quality affordable places to eat, nice cafes etc all around (particular shout out to Pistachios across the road for amazing cheap coffee, wine and tapas). Area felt really safe. Helpful staff, we requested a kettle and they made sure one was in the room, helped me by booking a taxi with child seat to the airport, stayed a bit later to help us check in when our flight was delayed.

Kitchen could do with a toaster, but know this is probably a cultural difference! Slightly noisy area, didn't bother us but might bother others (and there was a big football game on, so some celebration is to be expected!). Would be handy to have an extra bin or two to make sorting waste easier for different recycling processes.

Staff: Iván! Hé is thé best , he should be acknowledged for his customer service. Thank you very much for helping us right from the checkin till the end. You made our stay so very comfortable and pleasant with your genuine smile and readiness to help. Thanks to Paula too. Thanks for the room service staff for the immaculate clearing. Everything was spic and span. Well placed, away from the centre but with direct bus no 3 and métro no 1 direct lines to the center. Many shops and restaurants right around the corner. Great value for monéy. I dont quite understand what the négative comment where about. Thankfully I chose to ignore them.

Rien

The staff are really very helpful and meet all our needs. The location is perfectly located to local shops and the train station is just 2 minutes away. The room is generous and very comfortable to fit 3 people and the amenities are good.

The check in is straight forward but the system could have been better, technology-wise. It is difficult to check in when you are in a bigger group such as we are because we have to enter our details one after the other so it is taking a longer time..it is good, the staff (I forgot his name) met us and helped us to get our door keys.