beautiful, well-appointed. very comfortable sofa bed, loved the soaking tub and complimentary bath salts, fantastic breakfast

could use more USB ports

Really nice hotel and personnes really nice bit the room had not so much light it was really dark

The room was really dark also with all the light turn on

The entire stay in the hotel was absolutely fabulous. Right from our arrival in the morning on Monday our room was ready at 10:00 A.M. instead of the usual 3 P.M. The hotel staff was extremely polite and helpful. Front desk representative Jose Xian was especially helpful with answering our multiple questions and giving valuable suggestions about our daily trips. The restaurant representatives Itxaso and Louis provided excellent service and experience during our daily breakfasts and the food was fabulous as well. The location of the hotel is very convenient and is within a 10-minute walk to the old city center. Overall, definitely 5 star experience and we would recommend the Principal Madrid Hotel to everyone!

The hotel was perfectly located and everything we wanted to see was within walking distance. We were upgraded to a superior room, which was very comfortable and the bathroom was lovely. Everything was spotlessly clean and the room was made up perfectly every day after we left. The addition of a bottle of Cava, water and chocolates were a nice touch. Reception and concierge staff were friendly and knowledgeable. The rooftop bar was very nice and the cocktails delicious.

The restaurant, although it looked lovely, was a bit disappointing. We only took breakfast there, and I'm glad we didn't take dinner. The service was rather disappointing. On the three mornings we were there, our breakfast orders arrived incorrectly with things either missing or completely wrong. We waited an age for a cup of coffee, too. Staff were apologetic and polite, but the standard was below expectations for such an expensive hotel.

The location is perfect, its at the foot of Gran Via and surprisingly quiet, and easy to get around. Many good restaurants in the neighbourhood as well. The decor is nice, with dark panels. The lounge and the balcony were charming. The rooftop has stunning views. We were given early check in and was given a very nice room with its own terrace! Special thanks to Elena who checked us in and for being very accomodative and attentive. Generally the staff were all very helpful and the concierge was spot-on with recommendations.

The gym was just ok, could have been better and maybe a pool on the rooftop would have given this hotel a 10 out of 10

Absolutely great location just in front of the Metropolis building (beginning of the Gran Vía avenue, nearby the Cibeles, Puerta de Alcalà and Prado museum) Great room interior design with dark color tones and modern furniture Nice upper floor terrace

The rooms overlooking the internal courtyard have literally 0 view, they have an office building 3 metres away. Make sure not to book something like that. We had booked a room with view on Booking and they still gave us the wrong one, we had to complain to get what we booked. The breakfast was severely overpriced (28 EUR) The bar on the last floor was closed. The whole area seemed to be shut down already in November (despite the temperatures being in the 15-20 degrees).

The staff were simply amazing, they solved problems and went above and beyond what I expected. As a former Hotel executive I know what excellence is like. This place nailed it. And yes, I will be back.

The only real challenge in this hotel is the size of the rooms so go for the executive rooms and you will be glad that you did. As someone who wears glasses (not in the shower) it is always difficult to tell the gel from the shampoo from the conditioner as they are all in identical bottles. Figure out a better labelling system with massive letters of something.

Centrally located, just off Gran Via, but quite enough to have a restful night. The rooms are rather small, but the bed was huuuge! Never seen such a big bed in a hotel (especially compared to the overall size of the room). Bathroom was really nice - well kept, good selection of toiletries. Breakfast was nice - wide range of food options (incl. ordering from a separate menu things like avocado toasts)

We could have some more fresh vegetables for breakfast - there were only tomatoes.

In general it was a very good experience. First they put us in a room where there was a strong sewer smell. The next day I made a complaint to the reception and they moved us to an awesome suit with a view. The Hotel is located at the Gran via which one of the downtowns of Madrid I think. Great location, and great staff. Highly recommended.

The elevator is small, fits three people max.

This is a great choice. We stayed here in July 2022. The staff are really courteous friendly and warm. The service is beyond excellent. The location is perfect. Everything you’d want to see or experience is within 15-20 mins. We stayed at the hotel for our honeymoon and they made it special for us. We were welcomed with wine in our room with a lovely note. The rooftop is a great way to enjoy drinks and snacks in the evenings with a great atmosphere. The bar staff went out of their way to make us a tailor made drink. I would highly recommend this hotel for its location and service. The breakfast is worth utilising and you can get things made to your liking. There is a lot to choose from.

The only feedback I would give around improvements is the pillows in the rooms aren’t very comfortable to sleep especially if you like soft pillows to sleep on. Some of the breakfast staff don’t understand English which makes life very difficult considering they get a lot of English speaking customers. You will not regret this as a choice for a hotel in Madrid.