All of the staff were very friendly, especially the staff on reception. Checking in and checking out was quick and easy, and our room was ready early so we didn’t have to wait around. The room was a great size and cleaned every day. Pool towels were worth borrowing as it was a €10 deposit per towel, and you could swap them every day for a clean one. The sun loungers by the pool were comfortable although by 11am they were all taken, so you need to go earlier, especially if you want a sun lounger with an umbrella. There was always entertainment on and we thought the aqua gym and aqua dance was fantastic. Drinks were available to buy from the bar by the pool, but we chose to take a bottle of water from the shop to save money, and stored these in the mini fridge in our room. There was a shop across the road which sold everything we needed for our stay (drinks, snacks, sun creams, toiletries) and pharmacy next door. The food was nice and accommodated picky eaters. At lunch and dinner they had paella, fish, meats, pasta, pizza, chips, vegetables, along with fruit and puddings. Every meal was a buffet style so you could eat as much as you wanted. There was plenty to choose from but the food started to get repetitive towards the end of our stay. There was no queue to get in to the restaurant. Drinks were included at breakfast, so you could have juice, water, tea, coffee, hot chocolate. However at lunch and dinner there was no water available, and all drinks had to be paid for. The wifi was good and we even managed to get wifi on the beach! We visited Barcelona by train which was very easy. Santa Susanna train station is a 10 minute walk and the train went directly to Barcelona in under an hour. We landed in Girona Airport and found the cheapest way to get to the hotel and back to the airport was by coach - we used the From2 shuttle bus and had no problems.

There wasn’t enough sun loungers for everyone, so you had to get to the pool early to get them. The lifts in the hotel were very slow so make sure to ask for a room on floor 1 or 2. The sand on the beach was rough. The hotel didn’t provide free sun loungers on the beach. The swimming pool was cold but good for cooling down in. We thought the small circular pool with jets would be warm but it was cold too!

it was extremely clean and the staff went above and beyond. was in a great location and a perfect time of year to go (start of May) weather was 25-30 degrees and it wasn’t too busy so loads of free beds and no crowds.

drinks weren’t included in the price and cost more at the hotel for a cocktail/ water etc than the restaurant/ bar across the road or any other place we found seemed to be much cheaper.

The staff was very friendly (except 1 person in the restaurant/bar service, Elian): reception staff eficient, restaurant hostess Cristina en de maître'ds Javier, Mohamed and Joseph are fantastic, bar (next to reception ) great service (thank you Kevin, you and your colleagues are great!). Rooms are big and clean, the view is beautiful, the bathroom was clean and comfortable. The pool area is great (for adults and kids). Animation team are doing a wonderful job. Many pool beds and pool towels available. The food was great (very big variety and well cooked), the restaurant is very well organized (other from hospitality should go there to learn). So many people to feed, still everything is running smoothly (except the bar service in the restaurant). I noticed that all the staff is very friendly with the clients and also with each other. We've been there for 10 days and never saw of heared anyone without a smile or talking rude to a colleague (even the pressure it's very high in a big hotel like this). I was nicely surprised and this vacation restored my faith in the kindness of the hospitality people (which I had lost after the pandemic). Thank you all for our beautiful vacation!

Service pool bar was poor (they should learn from the inside bar and from the restaurant). Elian (restaurant/bar server is not OK. He is ignoring the clients (with a smile on his face), is refusing to come when you call him, brings the wrong drinks or doesn't bring all the drinks and then he is refusing to correct his mistake). A bit sad... Because all the rest of the staff is great. My husband took a bacteria from the pool (pseudomonas aeruginosa) and had a very bad ear infection (but I guess that is not something that is easy to avoid in a public pool that is so busy). I saw that the pool was clean, desinfected and the water constantly filtered. I am sure they are doing their best.

The location was great, the bed was enormous and the breakfast was really good. The staff was very nice and helpful. The hotel is located in a nice and quiet area, close to many restaurants. Also, there is a train that goes to Barcelona and the walk to the train station is only 15 minutes.

There were no sockets near the bed and the shower cabin door did not close properly.

The location of the hotel, on the beach, Great place to take a walk at night. The confortable bed and the clima in the room. The hotel is very modern, confortable and clean. Free parking in front of the hotel, or 5 minute away, at a public parking place, was also very convinient and safe. The variat of food was great. Lots of different types of food every night, tematic night.

The crowds alomost every time u have to eat. I think it is innapropriate fot a 4 stars hotel to manage the eating times like this. U have to choose 30 minutes interval time for breakfast and dinner, and in addition to that, it was always a waiting time, sometimes 20 minutes wait, until they sit u at the table. Also a little bit unusual that water is not Free at dinner time. Smoking area at the pool was also unpleasant for us, Who are non-smokers. And people Who "reserved" the sun beds before 9.00 Even if it wasn't alowed. The space for enterteiment in the evening was very small. We could't find a space to sit and enjoy.

Loved the environment the cleanliness, Food and entertainment. Location was absolutely fantastic.

I found one particular bar man quite moody as if we were putting him out ordering a drink from him. He might of been having a bad week but it made me not want to go to the bar to buy drinks after being on the receiving end of his attitude.

Great value for money and good atmosphere

The breakfast was cold

Staff were very pleasant. Room was spotlessly clean and in good condition. Pool area was lovely and very well kept. Fantastic to have direct access onto the beach. Very short walk to restaurants, shops and bars - and the railway station for a Barcelona day-trip. Breakfast buffet was well stocked, with plenty of options. I didn't have other meals at the hotel, so can't comment more on food. The evening entertainment was very good and good variety of acts. Nice to have the option of either listening from the poolside bar or from your own balcony.

I can't think of any negatives to be honest.

We spent six days on vacation. The room was a decent size. The bed was not comfortable for me, but acceptable. The room was cleaned every day. We required full board. The quantity and quality of the food was great. There was a huge selection. Programs were organized every day for both children and adults. Several pools and a bar were available. The beach was 50 meters away. In the evening, the room was quiet even though there were countless discos in the area. The air conditioner did its job quietly. 2 hours by train from the airport.

There was no such. Maybe an airport transfer.

As far as we can rate resort hotels (don’t usually go), this one was very well organized and clean. Breakfast was toped up all the time and the seating was handled by the staff-amazing. Rooms were comfortable and the renovated bathrooms very convenient. The pool and pool area was occupied from the early morning, so we skipped that completely, the beach is right outside the hotel gates - 2sunbeds and 1parasol for 21€ a day (not a hotel service). We loved our stay!

The evening entertainment was very very loud and went on from 19:30 till 23:30 in the outside area. When you close the balcony door you can hear it only lightly. But sometimes it was too much for us for 8 days.