The hotel is brand new and is gorgeous. We walked most of the coast in santa suzanna at night with street shops and restaurants open and busy, and its by far the best hotel in the area. Breakfast and dinner (buffet) were splendid with so many good options Make sure to try out the spa, our experience with the couple massage was worth it. Tips to make your stay better: 1. When landing in santa suzanna station, do not follow google maps, there is access from the same street as the station that doesnt show on the map. Just go right a little (facing inland ) and you'll see it 2. The closest beach access is to the left of the camping area (looking towards the sea) its about 10 min walk. 3. The "design rooms" overlook the back side of the hotel and while it is mountain view, at night all you can basicaly see is the lit parking lots with a side street. The upgrade to the pool zone is not that much expensive (we did it) and its a lot more beautiful. 4. The cleaning staff does not automatically change the sheets/towels unless you tell them. There is a paper found deep inside the closet that you need to place on the bed (its easy to miss) 5. When you check in, make sure to tell the staff you wish to open credit on your room (so you can pay using your room number and not have to carry your wallet with you) as its not done automatically

We assumed 1 of the 6 pools would be an adult only zone. It wasnt. Could be a good option as there was a good number of couples at the hotel.

Great hotel for family holiday. We had a double room with view of pools and sea and penthouse with private pool (penthouse and room on 4th floor and next to each other). What a treat. Views were fantastic. So perfect for a relaxing few days. The El Mercat restaurants proposed a huge variety of food for breakfast for both healthy and not so healthy options :) In the evening the restaurants proposed an excellent array of local delights. We enjoyed some wonderful cocktails in the two cosy bars. We send a special shout out to Lucas, Joanna and Aini in the El Mercat restaurant (sorry for spelling of names). They were very hands on. The reception staff were all extremely pleasant and helpful too.

The hotel has just opened so there were a couple of minor "growing pains". Nothing for the future of this hotel to worry about we are sure.

I loved this property, the restaurants, the swimming pool and the cleanness of rooms, it’s really elegant and I absolutely recommend it

Sometimes there is some noise whenever other customers celebrating in the lobby late at night

it is freshly finished, that’s why everything was new. good design, but finishing was not properly done.

food. absolutely 3 star hotel standards. we could not understand how you build a 5 star hotel, food is 3 star. it is not acceptable. we will not go back.

The pool

They have many things to improve, but they try to do their best. Breakfast and dinner are not spectacular for a 5 star hotel.

Everything perfect, new, clean, the staff is nice and friendly, breakfast has really lot of choices for everyone… we will recommend to all of our family and friends!

The junior suite was very nice … all the furnishings were top class … wonderful large walk in shower, lots of storage space… everything provided for a comfortable stay. Efficient friendly staff in every department. Easy large outdoor parking.

The breakfast was hit and miss first morning we went in at 10am (finishes at 10.30) but very little left not replenished, the waitress then came at 20 past 10 to say closing in 10 minutes! Only cold fried eggs and some scrambled few sausages left on the warm section.. but we had to queue to get in? The next day was better as we went at 9 am no queue and lots of choice.

The hotel was lovely, very spacious & clean, plenty of places within & out of hotel to eat & for a 5*, I thought the food was very reasonably priced, pool area was good, numerous pools, good adult only area, Gingers was amazing, excellent food & drink. Huge car park opposite the hotel & only €12 per 24 hrs, which again was very reasonable, lovely promenade right outside the hotel, lots of restaurants & shops to stroll into, Bella nail bar right outside the hotel, I had my nails done & was very pleased

The pool area staff were hit & miss, some greeted you with a smile, some were downright rude, we hired a cabana for a few days & they could do with a clean, but a nice experience all the same, drinks around the pool took forever to arrive, I got them myself, it took so long, lifeguards not very friendly , staff In buffet restaurant again some happy some not, we stayed in a junior suite, suite 4333, it was too far away from elevators

Absolutely amazing place to stay! Check in was smooth and you can really feel a five star feel to your stay. Rooms are beautiful and clean - housekeeping staff do a fantastic job (especially Mama). Pools are wonderful and not over crowded. We also had a spa day which was wonderful - steam rooms, sauna and cool features in the pool. Breakfast didn't disappoint at all - its mainly the same food every day but lots to choose from. Activities on every day - we did the cocktail making class which was so much fun, the presenters Nuria, Bruno and Franco gave an entertaining and informative class with some history behind the ingredients. There is a rooftop bar with talented performers. Really looking forward to staying there again one day!

Only thing I felt could be better was the warm dishes during dinner - they lacked seasoning sometimes and were a bit undercooked. We only stayed two nights but if you are there longer I can imagine it would become mundane.

Very good new hotel with super beautiful views and pools.

wifi was slow