The location in the heart of the city was ideal for sightseeing. The hotel staff was very friendly and helpful. We saw how thoroughly they cleaned our family room - there were 3 people working together. We also enjoyed the à la carte breakfast, as we appreciate how it avoids food waste.

Minor thing - our family room had only 1 tiny trash bin, and with an infant who's consuming 10+ diapers a day it's not enough. :)

Large room and private deck w/ two person jacuzzi for under $200, enclosed courtyard, steps from temple of Diana, don't miss the large and beautiful plaza de espania a block down a narrow alley way, we almost did.

Hotel (and town signs) very unclear on parking, only option is a lot by the river about three blocks away, make sure your suitcase has sturdy wheels for cobblestones.

A beautiful hotel tastefully decorated very clean. Comfortable bed & pillows. Staff very friendly & helpful. Good breakfast. Within walking distance of all the local amenities.

No car parking on site. Only stayed one night, wish it could have been longer to use the spa & relax in this beautiful hotel.

excellent location in the heart of Merida and close to shops, restaurants, bars and attractions. very comfortable hotel and the staff warm and friendly.

we paid extra for a balcony as we like to sit out at night with a glass of wine and watch the world go by. it was never mentioned that the balcony was internal and overlooked a lobby.

Great location of the hotel. Really cool having a jacuzzi in the room! Very romantic. Option to have breakfast in bed for no extra pay is super too

Would be great to have more toiletries and towels. Breakfast was quite mediocre

I like the location of hotel nearby all attractions & staff was very nice & friendly especially Genthalo

the picture in booking site is not reflecting the actual

Excellent location, very close to Plaza Espana and Temple of Diana. Short taxi ride from station, but a bit far to walk if you have luggage.

Location was perfect - a stone’s throw from the Temple of Diana and 5 minutes’ walk from good, secure parking. Communal areas were beautiful.

Room was fine but a little plain

Exceptional location. 200 m from Alcazaba, 300 m from Roman Bridge, 700 m from Roman Theater and Roman Museum, 100 m from Temple of Diane. All this in the old city, with only very local circulation in the streets, so very quiet. Restaurants and bars nearby.

The location was excellent being very close to several major attractions

No outside windows, which in fairness helped when it was 41C.