A very nice breakfast in the room by reception with a pleasant view.

The quality of the staff was variable. One receptionist was excellent, very friendly, helpful and knowledgeable. But the other (at our check in) was very poor or perhaps poorly trained - no code given to us for the gate so we were locked out the following day, no wi fi code given to us, and no description of the lay out of the property. In a property which is as spread out as this you need to get a full description at check in or else plenty of detail in the documents in the rooms (there is no information provided at all in the rooms).

The complex was absolutely stunning , with beautifully maintained gardens and we had an amazing view of the gardens and the mountains behind from our large bedroom window and balcony . We had a large four poster bed which was really comfortable and little seating area (although a bit low for us ‘oldies’ )!!. Bathroom was very nice too . We also had a fantastic breakfast and I even got my bacon lol !!

Although something very small, it would have been nice to have an extra light by the tea and coffee making facilities , although they had lamps by the side of the bed and small ceiling lights by the seating area and front door there was no main light so late at night it was a bit difficult.

Beautiful setting in the desert. Lovely gardens and swimming pool.

Shower room clean but needs updating. No food available after breakfast.

The set up was beautiful

The flies they were everywhere

very good facilities and breakfast

the hotel has limited and not very professional service. During the night and part of the day the only way to get support is by calling a phone number. the problem though is that the hotel is located in a remote area where there is no proper connection to mobile phones. we arrived at 1 am and had a big stress because we were told we could call the number we where given. but we could not. We were told we would get instructions in an email but the email did not tell what steps we needed to do to get to the room. just by luck we found out that the door to the reception was open. otherwise we would have had to sleep in the car. we had 20 minutes of a big stress. So, we finally made it to our room at about 1.30 am. we were exhausted after driving 5 hours. the next morning we asked if we could leave the room and have a shower after coming from the beach. they told me I could get an extender check out for 25 euros. I said Ok. minutes later they changed the rate and said 50 euros. and minutes later they said 40 euros. i was pissed off. i said i did not want anything more from them. so, basically we paid 185 euros for a 6 hour night with a very stressful arrival and a good breakfast. and yes, it is not the hotel fault that we arrived late in the night but it would have been nice to get a little of ‘understanding’ specially when we were asked to ‘understand’ that no one would be able to assist us in person nor through a phone. The service is what you expect in an airbnb apartment- all remote- but not what you expect in a 185 euros a night accommodation.