Great location to the beach, always a variety for the buffet restaurant (however not the most amazing vegetarian options so beware of this), the evening pizza bar was amazing and it was such great value for money. The room was clean and comfortable, and the cleaners came in everyday as well.

Lack of vegetarian options, wish there was some sort of mini fridge in the room and we did have a couple of nights that were a bit noisy due to other guests coming back from a night out but all in all it wasn’t that bad at all.

Room is spacious with a balcony. It is a big complex with several buildings, we had also taken breakfast - it is buffet style with a big variety of things, however as it is a big complex expect a lot of people queuing. Easy access to the bus station which takes you to the capital.

Place needs a bit of renovation, rooms are ok, however you can see that hotel has a 'tired' look. The hotel was not responsive - sent several times same request with the question how to reach them from the airport late in the night and if they provide shuttle service which is mentioned on their page - at the end as the info for others - we had taken a taxi from the airport after midnight and reached the hotel with the bill of 22 euros (there is a bus from the airport which goes in this area as well , however consider checking for the last bus timing and it costs 5eur).

Every meal was tasty, though not hot, needs to be hotter, restaurant staff friendly Rooms very good size and cleaned daily, friendly cleaner Staff everywhere, attentive, friendly, knowledgeable, interested in you, warm greetings wherever you went through the hotel

Stairs going down to restaurant are marble and very slippery, especially at lunchtime after people have used the pool, I slipped badly on last day, reported and advised there should be anti slip strips along edge of every step, very dangerous. Very large hotel, only 3 small lifts, not nearly enough to accommodate numbers

The hotel room had all of the basics you could have needed. Nice and clean with plenty of space. Considering we spent most of our time outside of the room, it fulfilled everything we needed as a place to lay our heads for the night. I would say it was a good experience for the price we paid!

Nice hotel friendly helpful staff good location staying for 5 nights 2nd time staying at this hotel would come back again all good love this place and s Arenal 😀 excellent

Apart form staying one night in a room without a balcony nothing moved rooms so can't fault the staff for there help excellent customer service this place is excellent value for money 👌

The breakfast was really really good. There were a lot of food you can choose and it was really delicious. The dinner is also good. Nice rooms, near to the beach. Security is perfect, there are security guys in front of the entrances.

This is a party area, and nothing is wrong with it, but if you just want to have a quiet holiday, that hotel, and the Arenal is not for you. But if you can handle the noise (it is not as bad as I thought it would be), that is good for you

Room was good and had all the facilities necessary for the stay. The breakfast was nice, a lot of choices. The staff was always helpfull answering questions and giving recommendations, very helpful.

Toilets in main building not always clean. The swimming pools were not all opened during this time.

The food was good, the vibe was great

Hygiene was really low, bedshits and towels were dirty when we came and also cups and cutlery in the kitchen was always dirty and left with stains from previous people.

Love this place and s Arenal good friendly staff food was great good location 2nd time at hotel will come back again.

Only negative is spent ome night in. A room without a balcony at rio did not like it there but staff got a us a new room the next day witch is brilliant customer service 😀

staff very friendly and helpful, food was more than adequate for a 3star rated hotel.plenty of things going on.

the all inc is not all inc, however this is a Spanish government issue and not something the hotel can help, but all soft drinks are all inc it’s just alcoholic drinks you have to pay for unless you got to dinner at restaurant…