Reception very friendly and helpful. It was not very clean, but the sheets and towels were clean. The smell in the shower was terrible. Room very spacious. Kitchen was okay.

The noise from the neighbours. no telephone to call reception. Smell in the bathroom.

YUDIT JOEL JORDI PEPIN ARE VERY KIND RECEPTIONISTS...ALL YOU NEED NEAR.

NOTHING

I had wanted to book Rey Carlos for my 3 night trip but I left my booking a bit late and two of the nights were snapped up at this busy time of year. I was very pleased to spend the last night of my holiday at Rey Carlos, however.. I was on level 5, the top floor. My renovated room was lovely and exceeded my expectations. There was plenty of room and a generously sized kitchen meant I would be happy to stay next time for a week or so as meals could be prepared easily. The bedroom was larger than most in area and even the beds seemed wider and were very comfortable. The checkin staff were very welcoming and clearly communicated everything I needed to know to make the most of my stay. The renovated pool is quite amazing and the PH level seemed just perfect as it was no trouble opening my eyes under water. It seemed quite warm too.

I liked everything.

The location is good and some staff are very nice,swimming pool is nice, the restaurant is also very nice.

The room is very old. Towells was with spot's on it (looking old) the sofa from 1 room was very dirty with spot's on it,the fridge was with a towell down. In big the cleaning was not good.I am sorry but I was very despointing. I think the manager should ask for better invest in cleaning. Also is not nice to ask people guarantees becouse you stay there..It was first time when at a hotel ask my credit card as a guarantee and I travel very much around the world.

I was in the hotel for the 4th time. I am satisfied with what it offers, it has a good location, spacious apartments, air conditioning, I don't use the pool, but it seems to be great and popular. Last year the kitchen was a little bit better and breakfast and dinner outside under the palm trees were great. Now again served only in interiors and different menu, but I liked it and they have a good espresso coffee machine.

There is a bit of a problem with insufficiently clean plates for breakfast and dinner.

We booked a superior room. It was modern and very spacious with a kitchenette. Bathroom and bedroom also nice. Very friendly staff. The location is quite good, at a walking distance of Maspalomas and Play del Ingles beaches. Nice swimming pool too. Good breakfast and dinner.

Nothing relevant.

The food was good, rooms are big and the pool area was large, everything was very clean and the staff were excellent. The location was good and there was even a life guard at the poolside, and free wifi was included in the bedrooms and over the hotel.

The only thing we did not like about the hotel was the room was very dated and in need of decoration, this was our falt as the newly referbed rooms were classed as superior rooms and we had booked a standard room.

good location, bus stop right in front of the hotel, the renovated apartment was really nice, all appartments are spacious, terrace with a view, I enjoyed both breakfast and dinner, it´s been a good idea to place it outside under the palm trees. I have been to the hotel before and I will gladly come again

the kitchen in the apartment is really nice, but the equipment lacked basic things such as cups for tea, any sponge for washing dishes and detergent, a knife for slicing. the beds had good mattresses but the metal structure of the beds was old and one of them creaked terribly noisily with any movement

Fabulous location. Would recommend an upgrade, very dated the standard room. But the upgrade was perfect. The pool areas and the whole hotel was spotless and attention to detail to this. The pool area was quiet during the week, but the weekend was quite busy.

The only thing, they we didn’t like was breakfast. I don’t feel as though English was catered for.

We liked this hotel. We have seen it a few times on our stays in the resort so thought we'd give it a go this time and glad we did. Very friendly staff (all of them), good food, great pool area. Room had a nice balcony overlooking the pool and road. Good all round location between ingles beach, the dunes and close to shopping areas, restaurants, bars etc. Room was functional with TV, modern shower, kitchenette area including hob and a few utensils. Fan in bedroom and aircon throughout. Good wardrobe storage and safe available (for a fee). free Wifi seemed strong throughout the hotel. Late checkout is available from the standard 12.00 to either 4pm or 8pm for a small fee of 15/29 Euros respectively if this room is available. Please keep up the good work. We've already booked our next stay!

We dont like the negative reviews who dont seem to rate it in relation to what you pay! This isnt a 5* so dont expect that. But for the money, it is great value with great service. Any niggles that we had were insignificant in relation to this.