lovely location, due to covid some close shops closed, and pubs and restaurants............maybe hotels need to change their thinking in this area..............provide basic shop on site...........bread, milk , water, oj, rolls, papers, fruit, sun cream, minerals, 7up and coke, sugar, irish butter................................limited hours...............10am to 12 noon..........................evenings 5pm to 7pm......... dinner should be offered............quality menu..............good prices...............friendly staff...........some staff in sc.........rude and abrupt, not hotels problem, but good food with friendly staff could do well??.........reception staff lovely, male and female..........one lady caught the eye.............super lovely and friendly.............................

shower was bit too small.................too narrow...................water has serious and dangerous fluctuation problems..............hot to cold, cold to hot to over hot in a minute........................dangerous................law suit will follow unless real plumbing company is brought in to sort out this problem..................needs help asap....................towels should be bigger..........and better quality for price range charged....................sink did not have hot water, another problem............more tv stations please........in english...............sky movies.......??..........................

Convenient location within walking distance of all the amenities - probably the best situated in Puerto Rico Exceptional service. The clientele when we stayed (Feb half term) were mostly older so the pool area was quiet and we often had the pool to ourselves. We were the only family with kids who weren’t toddlers/babies or teenagers. Would recommend a room on the ground floor overlooking the pool area so you can run in and out especially if you’ve got kids.

Some of the decor is dated and the finishes a bit tired but aesthetics didn’t take away from our enjoyment.

Great location. Everything was very clean and spacious. Staff couldn't have been nicer. The Maid did an excellent job. The Pool was very clean.

We were on the top floor (4th) and the generator was directly above us. This was particularly noisy at night when we were trying to sleep.

Staff VERY Helpful, Room VERY Clean, Beds VERY Comfortable.

Room layout was a bit backwards, might just be the floor we were on (3rd) but themain door opened into the bedroom so you need to be slick when the maid is about.........

location and rooms

children’s pool was freezing! mosaic tiles were broken, not good

the staff was truly wonderful, so helpful and always cheerful. the room was spacious and we appreciated the refrigerator to keep drinks cold. The pool was clean and there were plenty of chairs. this might be different in high season. We had breakfast each day and there were options that would satisfy anyone, great having the Nespresso machine for coffee. overall we were super happy with our stay

nothing I can think of

Location Pool Staff Suites Quietness Close proximity to great restaurants The Marina

Needed more storage in the suites Needed to sort out the WIFi But apart from those two things it was perfect for us

Clean, staff very friendly

No hotel bar (only pool bar between 12-15:45) No spy hole in hotel room door, impossible to see who was knocking without opening the door, no safety chain on door to open door slightly and safely! All single beds

All staff were extremely friendly helpful at all time. But Stefan at check out was not cortius to us

Every thing excellent, but it was disappointing the bar was not open in the evening to enjoy a drink in the seated area out the back.

Rooms were clean, comfortable and spacious. Facilities were very good, good variety at breakfast and the pool was amazing. location close to bars/restaurants and overlooking the harbour