close proximity to the beach . bus stop was just 5 minutes walking distance . entertainment was decent for the kids and the pools were fun. cleaning ladies came every morning making sure to tidy up the room and the reception staff was more than accommodating. Thank you

Lobby bathrooms were quite dirty every time I used them. They should be cleaned at least 2-3 times a day. I booked a full board where drinks weren’t included which I understand. But to charge 2.20€ for a bottle of water for every lunch and dinner is absolutely ridiculous!!!!! That’s 25€ spent just on water in 5 days. Pools weren’t heated which for the end of September where the weather isn’t that hot anymore, is a must. Kids were freezing and didn’t enjoy themselves at all. Some of the dinning room staff were quite rude and not willing to help out when asked. it was disappointing.

Everything especially for the price. The amenities provided such as , pool slides, all inclusive snacks( ice cream/lolly choices, crisps, toastie, hotdogs chips etc), help yourself alcohol/non alcohol drinks including a water dispenser which had chilled still & sparkling option. Kids club- staff were lovely, bike hire onsite , entertainment at night, free safe, hairdryer was good in bathroom, usb ports (including at bedside lights), check-in at 2pm but got all inclusive wristbands to use from when we arrived (11.30). Servicing of rooms daily, friendliness of staff, location My toddler loved ' Hugo Best' (the hotel themed mascot ) , however we only seen Hugo once for 15 minutes the whole week at 10:15pm on our 1st night when he made a guest appearance , and I got a week of wheres Hugo?? for all the merchandise you promote for "Hugo" my feedback would be that he/she makes more of an appearance ( perhaps during the day & at nights) , might help shift the merchandise too

Lack of lifeguard - my toddler and I clashed coming down a slide, I got a badly bashed nose with a lot of blood , people seen it except the lifeguard who had a seat parked at the slides. When I got out off the pool , lifeguard was off having a leisurely stroll ( as you do) I ended up having to get my own ice and looking up google to see what to do Mini park, kids love a park but it could do with upgrading and a lot of bird poo in this area so perhaps it needs moved to another area Not enough of "Hugo Best"

Mini aqua park, personal in reception was always helpful.

We had a room just on front of the scene, so we was able to sleep only after midnight. We had no possibility to eat at the hotel as the restaurant was full and they had no possibility to upgrade from just room to the all inclusive.

It was very nice that the room was cleaned every day, for the child it was good that there was a pool with slides. The hotel is generally good and close to the beach.

there is a lot of Spanish, it makes you think that the hotel is only for people who speak Spanish. I would like the evening program to be conducted based on all tourists. the pool is only open until 7 and it is a bit sad. from 7 to 9, unfortunately, you can neither sunbathe near the pool nor swim and there is almost no entertainment.

I liked the room. The bathroom was big enough, beds were comfy. Staff members were really friendly and helpfull. Cleaning ladys were doing a very good job. I liked the pool because it had sildes for little ones, my 4 years old was exited to spend a lot of time in the pool. The hotel was clean inside and outside. When my daughter was not well, I had the option to go a hospital or have a doctor coming to the hotel...which it was helpful. The hotel is close to the beach and bus station. We traveled to Barcelona and local area. It was a good holiday. Thank you.

I definitely will improve on playground area. Only on swing and a slide. My son was not well for a few day and we avoided going to beach or pool. We spend some time at the hotel and the swing was always busy... Breakfast was almost the same every morning, but not really an issue for us. For the rest of the days I found enough food options. My kids complained about No Ice cream ( again not an issue for me) they had some type of yogurt with flavour..but not really ice cream.

Good price/quality balance, friendly staff, close to the sea and a lot to do for the kids. Rooms cleaned every day, varied food in the restaurant.

If you walk around the city, La-Pineda is boring and there is nothing to see, you have to go at least to Salou, and this is necessarily by car or by bus, because on foot is very far.Quite small rooms, a family of 4 people has nowhere to turn around, huge queues in the restaurant from 8-9 pm, in which you can stand for an hour, dirty dishes in the restaurant, for dinner is not included even water, all drinks must be ordered for money! All animation and entertainment in Spanish language.

Great breakfast, excellent location so close to the beach, Aquapolois waterpark and shops in La Pineda. Children's swimming pool with all the slides was amazing and kept our little one entertained for hours. Great food and drink at the poolside bar, too

The rooms weren't cleaned to the best standard, the floors stayed pretty dirty throughout our stay. The lack of tea and coffee making facilities and an iron with ironing board in the room was disappointing. Had to give a €20 deposit to reception for an iron which they then chased me for when I still had 3 days left of my holiday! Felt quite cheeky

The pool and slides are perfect for children , we travelled with our 2 year old daughter and it had absolutely everything she could need. We loved it. No issues getting a sun lounger which makes a huge difference. The range of food included was great, we had breakfast and lunch included each day and no issues choosing from a range of foods.

Possibly more bar and serving staff as when the que was long it was very slow and then tables ended up becoming cluttered with rubbish and the floor very sticky

Kids swimming pool, provided with 7 slides; kids entertainment indoor daily and from the stage on nights; cocktail bar; room and pools cleaning; professional reception; free parking in the nearby (a good one is big and along the Pineda beach strip); bus to Tarragona/Salou center/Cambrils very close; great value for money in June.

Lack of bidet in all rooms; lunch timetable has to be started at noon , due to the large amount of foreigner guests, as well as to avoid 2-hour slot only (1300-1500) crowding ; food not exactly at the Best 4-star Hotel standards (maybe it's just a 3-star for this reason); anyway great stay

Hotel was lovely, perfect for just myself and daughter. Very family friendly. Pool was nice and not too packed most days. We were half board and the food really was perfect. A different cuisine buffet every evening and lots of variety for the breakfast. There are shows every night for the kids, mostly in Spanish but still fun and a nice atmosphere for families. Room was nice and comfortable.

The location isn't great and it's nearly impossible to get a taxi. About a 40 minute wait. The bus services are good but had I known I would've gone more central salou. There are shops and the beach very close by.