Our room had a king bed, which is hard to find. The room was large with a nice bathroom. Breakfast was included, so that was a great way to start the day. The staff at the front desk was awesome. Alberto and Maria helped us navigate our way about town and found us a driver to take us to Madrid airport. Great location, easy to walk to the aqueduct, cathedral, plazas, and Alcazar. We had a terrace that overlooked part of the city. I wish we had more time to use all the outdoor space. It's a really cool building, and I would recommend staying at Palacio.

There's some street noise from traffic but not bad. Earplugs were provided.

This is a beautiful old building which has been modernised but still managed o retain many of the original features. It’s close to the aqueduct and the main tourist areas without being too close. The room was spotless and well equipped, we even had a kettle which is not usual in Spanish Hotels. I am coeliac and each morning I was offered fresh bread and pastries which were individually wrapped and even had a toaster for my own personal use. The staff were friendly and efficient and all in all it was a pleasant experience.

Nothing

The breakfast was fantastic. A large buffet with something for everyone from sweet to savory, hot to cold. The location was great, just a few blocks from the Aqueduct and walking distance to Plaza Mayor, the Cathedral and the Alcazar. Staff was very helpful.

The first night our room had the rather small double bed against a wall, which is not comfortable for the person on the inside who might need to use the restroom in the night. They were able to change us to a room with a different layout for the rest of the stay and that was much better. If you are used to a queen size bed (or larger) be aware that the beds are narrow--at least in the economy rooms.

Great location, near to aqueduct, cathedral and the Alcazar. Nice comfortable room with all facilities. Good breakfast with hot and cold selections. Nice helpful staff. One word of warning, the air conditioning is centrally controlled and so it is not possible to switch off. So it can get quite cold.

this is more like a 4-5 star hotel !! It is a lovely old palace with a great bar (fantastic free tapas with your drink) a nice restaurant underneath. The staff were lovely and our room spotlessly clean and newly renovated. Lovely roof terrace to sit and relax and just 5-8 mins walk to the Plaza Mayor - great to watch the world and again free delightful tapas at some of the bar/restaurants. The Aquaduct is magnificent and a short walk down the hill

Near to sights and bus stop for train station. Excellent breakfast. Friendly staff. A beautiful building, sympathetically modernised. it looks nothing from outside but once you pass through the front door, you are in a different world.

The staff was very kind and helpful. The hotel is clean and tastefully decorated. The included breakfast buffet was excellent and the bar had great tapas.

Our suite was large and comfortable but on the front of the building where street noise on the cobblestone streets was a concern to a light sleeper. They only have a few suites - which were taken - but offered us a smaller room. The traffic did quiet down in the evening but started early in the am but so were we.

Really near the center, the staff was very friendly and the room was huge.

The room let in a lot of sunlight, so I'd recommend bringing an eye mask if don't like sleeping with a lot of light in the room. The walls also didn't block the sound very well, as we could hear a lot of noise from the street.

The rooms are so modern with the beautiful history preserved throughout. It was absolutely stunning, and so clean. Breakfast was very good, great selection of foods. Perfect location

The hotel has a very nice location between all the central monuments and the aqueduct. The hotel itself is a beautiful palace with nice common spaces. Accommodations were modern and the breakfast was excellent in quality and variety.

Our accommodation was noisy until fairly late due to some ventilation unit close to our window. Minor issues: some personnel could be more smiley and the rooms lack the character of the rest of the hotel (they are fine, but just standard decoration).