Everything was exceptional. Loved our stay there !

One of the main pool was closed for renovations. Which was understandable. It should have reflected on the price

- Superb hospitality and service - Laundry was priced reasonably and done on time - Infinity pool was the highlight - Buffet dinner and breakfast were great. Kudos to the chef for catering to my nut allergy - Room had everything I needed, which included a touch pad to control all the lights and air condition - Everything appears to still be brand new considering that the hotel opened up this year - Location right across from the beach and sunset view from the pool

- Still some parts of the building under construction including the sky pool - Hard wood floor in room was too noisy when walking - Balcony door might not be sealed tight since I heard subtle noises from the street below as if the door or window was slightly cracked open

The Location was excellent . Staff fantastic. Rooms were fabulous - I was in Tower room with Ocean view -I could see Galle Face with exceptional brilliant views from 22nd floor , while on the other side I could see Beira Lake and Cinnamon Life . This was particularly brilliant on New Year's eve when there was unbelievable fire works and drone show on Galle Face and Fire Works from Cinnamon Life over Beira lake. The Cleaning staff are brilliant and they even sometimes clean the rooms twice.Avartana Restaurant was Exceptional even though the 13 course meal i wanted my friends to enjoy took nearly 4 hours to complete. Aktar, Arshad, Dumindu, Nadeera, Divyan and Karthigai who work at Avartana served us well. I walked past Mrs Nita Ambani one morning after Breakfast and was in shock, at seeing her at ITC. Indian Ocean Pavillion [restaurant] and Peshawari Restaurant were good too. Had Buffet Lunch at Indian Ocean pavillion as well as Breakfast on most days. The Best part of ITC Ratnadipa is the Amazing Ahasa Bar on 29th Floor. The Spectacular Ocean views and the beautiful interior of Ahasa Bar was spectacular.....

They have still not fully worked out the main entrance with confusing Entrances at Ground and Level 1. You can't enter at Ground , but can exit at Ground level. I feel they need to get this sorted properly. Breakfast was chaotic. There was 400-500 people having Breakfast at same time, but the staff numbers were short. So you ask for Salt and Pepper and it may take 20 minutes before you see it , similiarly Butter took a fair while to come.

Location and Confirtable

Lot of Indian Food

I had an exceptional experience during my stay! Mark, the personal trainer, was incredibly professional and tailored my workouts perfectly to my needs. Ashan from room service was always prompt and attentive, making sure I had everything I needed for a comfortable stay. Divanjalee and Sachinie did an amazing job with my manicure and facial treatment; I left feeling completely refreshed and pampered. A special thanks to Brendan at reception for being so welcoming and helpful throughout my visit. I highly recommend this place for its outstanding service! Greetings from Switzerland L.K

I stayed at this modern hotel and truly enjoyed the room's elegant decor and modern amenities. The view from the window was spectacular and one of the highlights of my stay. The bathroom was both spacious and functional, with modern design and luxurious toiletries. Overall, my stay was very comfortable and satisfying.

However, there were a couple of drawbacks. I did not like that there was a huge wardrobe with coffee and tea facilities in the middle of the room, which blocked the space. Additionally, the check-in process took a long time.

Amazing service and facilities. The staff were first class and everyone went over and above to make our stay enjoyable. Food and beverage was very good, the buffet breakfast had at least 4 X large stations representative of a different word cuisine. As it was our first time in Sri Lanka, the staff helped with some great spicy food and introduced us to egg hoppers. Thank-you Gayan for making us so welcome during meals and luxury hour, ensuring we had the best seat in the house! Loads or vegan and vegetarian options. Very comfortable clean rooms. The gym is very well appointed and has one of the most enthusiastic staff members who was genuinely interested in our health and fitness. (thank you Dulanajana) Every morning at breakfast a flute player, played enchanting music which was so relaxing and tranquil. Hotel security is good, all bags are screen (x rayed) outside. I wish I could remember everyone's name who made our stay so special.

The swimming pool on the bridge is not yet open, we were looking forward to swimming there. Had to wear long pants for luxury hour, the dress code was smart casual, which I respect, just wasn't expecting.

Certainly! Here’s a detailed and engaging review you can use: --- **A Memorable Stay at Our recent stay at [Hotel Name] was nothing short of spectacular! Nestled in a breathtaking location, this hotel provided my family and me with an unforgettable experience. From the moment we arrived, the warm and friendly welcome we received set the tone for our entire stay. A special thanks to Janakar, whose exceptional service and attention to detail made us feel truly valued. His hospitality, along with the entire staff's professionalism, ensured that every aspect of our visit was perfect. The rooms were immaculate, spacious, and elegantly furnished, offering a stunning view that took our breath away every morning. Waking up to such a picturesque scene was a highlight of our trip. The hotel’s amenities were top-notch, and we appreciated the thoughtful touches that made our stay comfortable and enjoyable. The location of the hotel is ideal for both relaxation and adventure, with plenty of activities to keep everyone entertained. Whether it was lounging by the pool, exploring the local area, or indulging in the delicious cuisine, there was never a dull moment. I highly recommend [Hotel Name] to anyone looking for a perfect getaway. The combination of excellent service, beautiful views, and luxurious accommodations makes it an ideal choice for families, couples, and solo travelers alike. We can’t wait to return and create more wonderful memories here. Thank you once again to Janakar and the entire team for making our stay so special. See you soon! --- Feel free to customize it further to fit your specific experiences and the name of the hotel.

I’m absolutely delighted to have stayed at this new hotel where every detail was carefully thought out. The selection of amenities is fantastic, and the staff went above and beyond to ensure our stay was pleasant and comfortable. They were always available to answer our numerous questions and made us feel genuinely welcome.

It would be great if the hairdryers in the rooms were of higher quality.

Cleanliness and comfort was excellent. New hotel and verry good location.

For the first-time guest, the hotel was a bit confusing to get around. From the hotel to enter the main road should be clearly outlined for guests who would like to (walk) out of the hotel to walk around.