Great rooms with lots of amenities. Professional and courteous staff. The cafe downstairs is always welcome. Amazing central location. Value for money.

Nothing at all. Look forward to staying here again.

I was welcomed by the whole staff. My flight arrived early and they rushed through a room clean up and had me installed in a room two hours before check in time. The staff here are exceptional. From the bell hops, the reception staff, the cafe staff, the waiters, bar staff, housekeeping , and chefs really looked out for my needs and wants. They always greeted me with a smile. The facilities are great with room service, pool and the sky bar as extras that cost no extra. They had a cleaning service that was quick and professional.

The only thing I did not like was that I could not stay longer. Seriously though I did not have any problems with the Hotel

Very good hotel. The male receptionist (whose name I have forgotten sadly) was superb. He did everything to make sure the stay was good, even relocating me on the top floor. The hotel is a decent 4 star hotel and has high standards

I had numerous problems with WiFi which were not resolved despite complaining at least 6 times (I needed WiFi to work). It was the same receptionist who sorted out a new router. Compare him to the managing director who said he would come to see me within 'ten minutes '. I never saw him, so if the man at the top can't be bothered with customers, why should the other staff care?

Absolutely outstanding service at Pearl Grand. We stayed for 2 nights before travelling around Sri Lanka and this was one of the best in terms of service. The location is quite good in Colombo with plenty of places in walking distance. The rooftop bar and pool make a fantastic place to relax and the ground floor Cafe makes a good latte and is stocked with delicious food. The real gem here is the staff. This is an incredibly well priced accommodation, but the service is 5-star. Nothing is too much trouble. Everyone is welcoming and helpful, and you can have a bit of fun with the team also. We loved it so much we cancelled our other hotel in Colombo for the end of the trip to come back here. This will be our first choice for every trip to Colombo. Thank you Pearl Grand team. We have loved every moment.

Nothing!

Fantastic service, and great facilities overall. Waiters were extremely kind. Great pool on the roof! Dinner and breakfast excellent.

Some parts of the hotes not that modern any more (e.g. gym, floors).

Price was very good, room is very good and clean, housekeeper was very handsome and helpful

Everything was perfect

v friendly staffs, room are nice and clean,

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Hospitality, staff behavior was excellent

Room was too conjsted and small.

Close to the most of the Shopping area. Convenient and value for money.

Toilets should be better cleaned after the departure of the guests. As most of the guests stayed during the time I stayed are Muslims and I think we should keep pork on a separate dish where it will not get mixed up. It was in 2 different dishes but in 1 closed container. Which some guest may have used the tongs to take pork and chicken sausage.

Amazing service. When I arrived, they took our luggage and in the front desk they gave us fresh pineapple juice and that tasted heavenly after a long day. The entrance lobby is so beautiful. Service man took our luggage again after check in and he took us to our room and showed everything there. Room was good and clean, I could see the sea from the balcony. Our stay was excellent experience.