Everything about the hotel was wonderful! We had plenty of room for our luggage even though the room was small. The staff was so attentive to everything we needed or asked for. It was nice to have a fan in the room for circulation since the hotel had no air conditioning. The breakfast area was constantly filled with food selections and the tables were cleaned and set immediately for other guests. Also, it only took us approximately 10 minutes to walk to the train station which was so convenient since we we stayed there 8 days. I would definitely stay here again and would recommend it to anyone. Finally, they had a pitcher of fresh ice tea available in the afternoon/evening.

My room was well designed, clean and almost everything worked. I slept well and it was quiet even though my room was on the street side of the hotel. The breakfast was very good, the internet and TV both worked well and the location is great for both the main Bern railway station plus exploring the historic centre of Bern, the old town. I would happily return to the Sorell Hotel Arabelle.

I had to move the lamp stand in my room to another location because the electrical outlet was broken. Checking in after 4 PM when the employees had gone home was difficult for non-German speaking guests using the hotel’s automated checkin system. I was fortunate because I was guided by a local man fluent in Swiss German.

Good sized room. Clean. Comfortable bed. Soundproofed.

No one on reception. It is self check in. At the front door you speak on intercom to someone - I do not know where they are. You then check yourself in by typing in a number of pages. This was around 7.30pm - so not late. I spent quite some time trying to find the @ key on the keyboard. I then noticed a "shift control" instruction taped to the desk. Unfortunately, my flight was late, my train was delayed and I was in a real hurry at this point - so my view is probably biased. The hotel is fine - but do not stay there if you want a quick and easy check in when the desk is not manned

The hotel was a great size and comfortable for two people when visiting Bern. Breakfast was a great selection and we really enjoyed it! The computer-based check in was quite unclear for non-German speakers so come prepared - make sure you read your room number before you click next as it ONLY pops up there which can be a little confusing.

The location was great for the area, but a solid 15/20 minute walk from town. You can get the bus and it will only take 2 minutes. Parking is very unclear, and a little pricey - you need to get a ticket from the bus station to park in the blue zones around the area. The lack of people at check in was a little difficult as we didn't understand a few things on check-in and had no one to ask.

The hotel is situated near the train station, it was clean and the room was spacious with tea and coffee facilities. Breakfast was rich, with different types of milk , cereals and bread. I particularly enjoyed a type of savoury cheese that we don't have in Italy. The machine for coffee prepared delicious foaming cappuccino and you could take more than one if you liked. In the hall, there was always a jar of water with lemon and mint and some apples at customers' disposal When you stay in a hotel in Bern you can have a special code for a free ticket for transports that take you around town. The staff was really helpful and kind. In Bern we visited Paul Klee Zentrum with its futuristic structure by Renzo Piano.

We arrived after 4PM and the do-it-yourself check-in was a little complicated but in the end we could manage. Bern is a wonderful town and it's worth visiting but it's outrageously expensive : I was impressed to see that a small icecream costs the equivalent of 6 euros and a pizza 25 euros. Thanks God we had breakfast included and free tickets on transports!

Location was 5 min from work so exactly what I needed. Room was quite large and clean. Bed was comfortable.

Nobody for check in (around 6pm). The self check-in was OK but I'm lucky I remembered the room number because it is not written anywhere at the end of check-in and I have no clue how I would have been able to find it Breakfast was not bad but not much choice and nobody to add any missing items. No Swiss channel on TV in French or Italian.

This is a very nice hotel. Conveniently situated a little over 5 minutes walk from the railway station, in a quiet, pleasant neighbourhood just behind the university. The staff are friendly and helpful. The room, with a view over a quiet and pretty inner courtyard garden, was very spacious, with a desk, and a sitting area with two armchairs and a table. Good bathroom with a decent sized shower. Safe for valuables in the wardrobe, tea and coffee making facilities. Several nice touches you would not usually expect from a 3 star hotel, such as a big umbrella, a long shoe horn, and an exercise mat. Breakfast buffet was excellent, with a wide selection of hot and cold options, fresh fruit etc. Last but not least the price was very reasonable (for Switzerland!), excellent value for money.

Nothing.

Returned for the 3rd time, we love this hotel, the modern, bright and happy colour scheme of the rooms. Thank you for a top floor, court yard overlooking room, it was fantastic and very quiet! Lift to the top floor. Excellent breakfast buffet. Tip: take your time for it, don't miss it!! The room safe instructions worked perfectly (not always the case in other hotels).

Nothing.

The breakfast is good, and the room is clean with modern facilities. The receptionists are friendly and helpful.

The closing time of reception is too early (16.00), many guests are running into problems when checking in late like us. The process is chaotic and took us about 40 mins to finally finish checkin and find the correct room (there are two buildings, you need to find the correct one, I suggest the hotel to put some sign in front of the lift to avoid misleading: like guests in room xxx-xxx, you need to go to building A or B). Also it is difficult to find a decent parking place nearby.

Location not too far from main train station, bus stop near by, breakfast was very nice, staff were very nice and helpful, good choice for a stay I would definitely stay again if in Bern

self check in was a bit tricky when we arrived, but we managed it after a few attempts