I wanted to express my sincere gratitude for the wonderful experience during my recent stay at your hotel. From the moment I arrived, the service was exceptional, and every staff member I encountered was friendly, professional, and attentive. The amenities, cleanliness exceeded my expectations, and I was particularly impressed with reseption staff which were extremely helpful and nice. It made my stay truly memorable. Thank you for creating such a welcoming and comfortable environment. I will certainly recommend Belle Epoque to others and look forward to staying with you again in the future.

Nothing

Everything was outstanding. The location is very central and near all the sites we wanted to visit, maybe slightly far from the station ( 14 minutes walk ) but not a lot to do by the station anyhow! The reception staff were extremely helpful and nice, all our requests were met immediately and the room was big enough for two people and exceptionally clean and organised! I don't think we could have made better choice, given that the price was also very suitable. Will definitely come back again!

Nothing really. But maybe something to work on is the check in time. We requested to check in around 12 and came after 1 pm, to find out we still need to wait. It was not a problem really we had a walk and came back again to find our luggage in our room, but given that check out is maximum at 11 and that they accepted out request this small part can be improved for sure :)

Can’t beat this location! It’s right off the main street and very close to a tram stop. The lady at the front desk was very kind and sweet, and we were within walking distance or bus distance of everything we wanted to see! It was also very comfy and perfect for three people — we really enjoyed taking a nice hot bath after a long day in the big bath we had.

We were on the very top floor and I bumped my head once or twice on the slanted roof which became quite low (for reference, I am 5 foot 1 inch) but that was mostly my fault! If you’re tall probably not the specific room for you.

Room was super cozy, ample and well decorated. The WiFi is strong for video calls and such. There was a complementary coffee machine that I loved. Beyond that, the bathroom was well stocked, great shower. Beds are comfortable. The reception staff is kind and helpful, and the interior is quite pretty as well. I thought it was a great option considering the cost and value you get for it. I would stay here again! Loved Bern, what a city.

Location was super strong, but it still involves a short 5-10 minute uphill walk to get to the very city center. It's a really small detail, as it is still right in the middle of the main street with awesome sights nearby. I recommend taking in the view of the river from the bridge nearby. Room didn't have an amazing view, but had plenty of light come through.

This hotel has an excellent location. It is close to the #12 bus route so easy to reach the station and all main attractions in the city. There are cafes, restaurants and shops close by. We were greeted by a friendly lady on reception, and she was able to lend us adapters as we had brought the wrong ones. The lift is small but arrives quickly and was very reliable. We chose to have the buffet breakfast during our stay - there is seating inside or outside on the terrace. There was a good choice of food and drink at breakfast, staff are friendly and attentive and we liked the attention to sustainability issues which was clearly described. The room and bathroom were clean and comfortable, and it was great to have a safe in the room. A personal greeting card left in the room, bottles of water (glass, which was a bonus) and fresh fruit were all nice touches. Altogether a really nice stay.

Some of the electrical sockets in the room did not work, but there were plenty of them so it did not inconvenience us.

I have stayed here a few times now, especially when there is a deal through booking.com. it is a beautiful place, both the building and the area, and the staff is extremely friendly and helpful. I really like the outside area for a drink or something to eat: get the flammekueche or have Thai or Japanese food from the place that shares the same patio. One of the loveliest places in which I have stayed.

The last time I stayed here there was live music which I could slightly hear from my room. It wasn't bad, but this could bother some guests. Also, note that it is not super close to the train station, so plan extra time to arrive (by short bus ride or better yet make time for the walk, it's really interesting!)

Spacious enough to move around and loved having a small table with 2 chairs to sit beside the windows (which actually opened) and enjoy drinks and nibbles. Some fruit on arrival and free bottled water each day was also lovely. Very comfortable bed, although the pillows weren’t great. Asked to have firmer ones but didn’t happen. Old elevator was interesting to operate. Loved the art nouveau feel throughout.

Lift very small - a tight fit to get 2 people and their bags in, but worked fine.

The location was fabulous in the old town, we walked everywhere but there are buses, trams and the train easily accessible if you need it. Plenty of restaurants around and the river to walk along. Staff were very friendly. The room and bed were very comfortable.

A flat sheet to be provided as well, not just the doona/duvet on the bed. We just took the doona out or I'm sure we could have asked for a sheet. Breakfast is light so I suggest going out if you need a big hot breakfast.

Location in old town was great. Bedroom was clean. Comfy bed. Free safe in room. Staff were quite amenable and helpful.

Bathroom was tired, mouldy sealant around bath and sink. Shower screen on edge of bath was too small so shower flooded bathroom floor. Holes in bathroom door where bath hooks had fallen off. There were no USB charging points in the room. Not Boutique Hotel quality. Very expensive for 1 night stay, I expected more. Probably could find better hotel in same location for the same cost. Breakfast was not included, we paid extra CHF 21 each and got basic continental style breakfast. No air conditioning in room, and the fan provided just blew the hot air around, didnt cool the room, it was very hot.

Very central location, the Bear Park and the Rose Garden are in short walking distance, free public transport throughout our stay with the Bern ticket. Very good breakfast with Swiss cheese, sustainable in terms of not wasting food by presenting an overload. Nice decor with nostalgic touches. Staff is very nice, and we liked the personal touches (suitaces were taken up to our room once it became available, handwritten welcome note in the room).

No AC in the room (which is perhaps owed to the historical location and building restrictions, not the hotel itself), and an electric fan was placed in the room.