The check-in process was really easy because we could do it online before arriving. The staff were friendly and helpful. I love that it comes with a ticino ticket, so we get to enjoy transportation for free throughout the entire stay and access to various attractions (either free/discounted price). As a traveller, I also appreciate that there is a free washing machine and dryer that we can use (detergent included). The place is only 2 min away from the bus stop so it's very convenient to travel to the city centre and main station. I love that my room that overlook the city has a balcony; it makes it easier to get fresh air. The room has a working AC. Overall, I really enjoyed my stay.

The room I was in comes with a kitchen (stove, microwave, kettle, etc), which is good. But, they only provide cups, so unfortunately you can't really use the kitchen unless you bring your own plates and pans. I don't know if you can request those things for an additional price because I wasn't planning to cook anyway (worth to check tho). If you're a light sleeper, bare in mind that the walls are a little thin so the voices can travel between rooms.

near the train station and the city center. Large and clean room, equipped with a small kitchen. Comfortable bed.

Even if I appreciated my stay, I have a couple of suggestions for the management. The fan of the centralized air conditioning is a little bit noisy, and I wasn't able to switch it off. It's a pity, because, for the rest, the room is very quiet. The strongest light in the room is commanded only by a switch near the entrance door. As a consequence, customers typically disconnect the lamp power cord from the power outlet when lying on the bed. Therefore, when entering the room, the light switch does not work: it is annoying when checking in late....

This property really ideal, it's so close to the lake about 5 mins walk and only 15 mins walk to the centre. They are also close to the train station and main bus routes. The staff were so helpful and friendly , the room were clean and just what we needed, you see alot of bad reviews - but I'd completely disagree with these. Also they offer a free travel pass which includes discounts , I made the most of this and saved lots on transport, would recommend doing this if your staying here. I also used the washing machine and dryer which were free to use and the power was also provided, irons are also available to use. Great stay. Thanks to those members of staff for being so helpful!

Great value. Provides what you need to explore Lugano. The bus stops going both directions are just a few steps from the front door. And it has A/C, which was awesome with the heat wave while we were there! Bed was comfortable and room was clean. They let you do your laundry for free as well!

The bathroom could have used more towel hooks to hang towels and the shower curtain could maybe be wider to keep water from wetting the floor, but these are just nitpicks and I only list them by way of suggestions for the management. The room was great otherwise.

There was a kettle on the kitchen counter in our room which we could boil hot water for coffee and tea . The fridge in our room worked well. i had bought some popsicles from the gas station across the street and put them inside the fridge. The windows of the building are soundproof. It doesn’t matter if the room faces the main street, in the evening i slept well, I didn’t hear any noise from the street. The air conditioner worked good in our room during our stay. The bathroom is equipped with a bidet same as in Italy. The shower was great for my standards. The shower water was hot, and the water pressure was strong and stable. The hotel provided us with free digital cards for public transportation that could be used in the city of Lugano.

Melissa was so kind to fold all our laundry. The answered our questions before check-in and were also extremely helpful during our stay. The laundry service was very efficient. The hotel is very near the train station and also 10 mins walk from Paradiso (restaurants, ferry terminal). The supermarket is also 5 mins away and there is a store at the gas station across the road.

It would have been nice to have a TV and for the room to have a bit more space.

This was the 4th time that I choose the GuestHouse Lugano Center as accomodation if I stay in the beautiful Lugano. The place has a great & calm location, and they provide every guest the Ticino Ticket which allows discounted public transport opportunities in the region and free public transport in the city. This time we traveled with a small dog, he was also welcomed . We choose them next time too! :D

Everything was great, there was even a laundry room for free. The fridge, microwave, and everything that is needed for a long stay.

It would be great if the cleaning service was more frequent or more towels, trash bags, and shower gels from the beginning of the stay. AC works, but it could be better.

Friendly staff, great location and very reasonable rate! I can't imagine anyone complaining, as the facilities were clean and the location was excellent. I had read reviews with people complaining about no TV in room. Really!?? The amenities are provided with the reservation information. I can't imagine needing a TV in Lugano, but if you want one in your room, you can always pay more and go somewhere else. I would rather have the cost of the room lower and use my time enjoying my visit instead of watching TV.

- the location is almost in front of a bus station - they offer ticino ticket, which you can use for free transport (probably other accomodations it offer as well because it is compulsory in this canton) - they have luggage store where you can leave our luggages for free - it was quite

- it was cold - everything is a little bit old, but clear - the balcony on 1st floor is open for every room, so you don't have privacy