It’s right on the lake and the views are amazing! Staff were very friendly and attentive.

The bed. We spent extra from our budget to stay in a suite (with incredible view) and so were very disappointed to find the bed was extremely uncomfortable. It was hard and you could feel the springs through the mattress. I ended up sleeping on the sofa bed in the room.

booked the last room available, junior suit and very happy to stay in it with an excellent view on the lake, mountains and on the calm corner where is no any noise and renovation works. very clean hotel. excellent stuff ready to help you any time! very friendly and polite reception stuff! honestly happy indeed to stay there and enjoyed each minute being inside the hotel. breakfast nice , stuff in the restaurant is very polite ready to make you coffee each minute! hotel is in a very comfortable position, bus station is near, walking on foot also is a pleasant deal. along the lake... super!

suppose the price should be less a little bit...

The view from our balcony onto Lake Lugano was amazing! This is a stunning hotel! Beautiful room, spacious & tastefully decorated. Spacious bathroom - with big windows for ventalation Amazing breakfast! Nice pool area. The staff were so kind, friendly & helpful. Nothing was too much to ask. The bus stop just outside of the hotel helped a lot, getting us to the Paradiso train station & back. (We didn't know this at first & arrived at Lugano station, taking bus #2 and had to walk quite a distance with our luggage to get to the hotel) Tip: Travel on to Paradiso station & take bus #1

The main street just outside is exceptionally busy and noisy - but it forms part of the Lugano vibe. The balconies are very close to 1 another. I was on the phone 1 evening, telling my family back in SA about our day and my lady-neighbour actually chirped me for talking too much - yet she and her husband had endless conversations on the balcony till late in the evening. He also smoked and that smell came into our room, so when they were outside we had to keep our doors closed.

A fantastic location on the shores of Lake Lugano, and a classic hotel. Staff was somewhat friendly, parking was appreciated and a little difficult to access but it worked out. We stopped in front of the hotel to drop off our luggage and check-in, then the bellman went with us to show us where to park. Parking is very limited, in a separate secure parking garage. The room was nicely appointed and clean. Two balconies, facing the lake, one very large one. A great location on the lake right near the ferry station. Breakfast was very good. Cappuccinos, lattes and Americano coffee were okay and appreciated. Definitely recommended. Prices for our room very high as we paid extra for the large balcony. Location, views, comfortable and a very good breakfast are appreciated.

Front desk is very busy, even when not really busy. Know what I mean?

The hotel is very nice (despite being branded a Best Western). The staff was great - super helpful and friendly, and the location is pretty amazing (right on the waterfront, less than a block from the ferry, just a few blocks from downtown in one direction, and just a few blocks from the ride to the top of the mountain on the other). While there isn't a lot of parking, we were able to grab a spot right in front of the hotel. The breakfast was tasty and had a bunch of options; not the best we had but a nice one and worth indulging in. We had balconies overlooking the lake and the view was great.

The AC was pretty weak, which wasn't ideal in the middle of a heatwave - even with it on max the rooms were pretty hot. The coffees at the breakfast were from a machine, so not great.

The location of the hotel is second to none. I can view lake Lugano from the balcony of my room. In addition, the hotel is close to Lugano center and Parco Cianii. The hotel also serves very good breakfast.

Guests of the hotel can park their cars in the parking garage adjacent to the hotel. However, a hotel staff member has to open and close the garage when one wants to park or retrieve one's car.

Well run hotel with helpful staff Excellent location with stunning views across the lake Very near the Paradiso landing jetty Good secure parking - at a price Good breakfast Good restaurant with excellent service

Our deluxe room had a balcony and a great view but was not as big as I had hoped Its a 10 to 15 minute walk to the centre of Lugano As of October 2022 there is building work just started at the plot next to the hotel - but if you have a lake view room this is not noticeable Hotel was noticeably quiet when we were there the lakeside road in front of the hotel is always busy

The room was clean, the size ok for two, not much space for 2 larger pieces of luggage, but ok, nice balcony. Breakfast is excellent, replenished at all times. Location is within a walking distance to the central area, close to the lake, so a nice walk by the lake. The staff is really nice and helpful.

A bit pricey for the room we got.

The staff are exceptionally helpful, attentive and lovely. Rating: Excellent! The breakfast buffet is splendidly rich, fresh and offers a range of delights. The rooms were comfortable and very clean; thanks to the attention to detail of staff. One thing that could do with slight improvement is the bath/shower, which, whilst being functional, was a bit temperamental and not installed in the most convenient way.

See last comment above.

The room was spacious and comfortable with a superb view of the lake. The breakfast was very good but the dinner was a bit disappointing.

The dinner and the head waiter's reaction to my very mild negative comment. We would have appreciated better instructions to get from Lugano Paradiso train station to the hotel.