Everything! Friendly, very welcoming and helpful manager and staff. Pontresina was a very clean alpine city with full flower boxes everywhere - so lovely! Good dining options and lots of activities nearby.

Uphill hike from train station - though a longer, less steep option was available. Taking the bus to Pontresina Post (as was suggested to us by the manager) was a great alternative for our arrival with baggage.

The room, location, cleanness, services, staff helpfulness and kindness were above expectations. The access to pool and spa was the cherry on the top. We had a great time there! The location is also nice in the center of the village with many options to have a coffee/lunch/dinner/drink nearby. Great view of the snowed mountains. We got a free bus ticket by the hotel for the whole region valid throughout all the days of our stay there.

A tiny bit of lag of the wifi.

A great location, close to everything in Pontresina A rich and delicious breakfast There is an amazing view from the 4th floor rooms Perfectly clean A free pass to Bellavita's pool and spa (indoor and outdoor pools, outdoor Jacuzzi, lovely spa area) Engandin card (free regional public tranaport)

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Everything, staff were amazing, we had a pass to the pool and the spa and both were fantastic. Breakfast was a treat, everything provided, excellent choice. Stay for 2 days and you can enjoy the bus, train and the mountains free of charge, called the Engadine pass which is wonderful.

Nothing

Very friendly and helpful staff, great location and breakfast. Direct access to the local spa and pool.

Room was extremely hot during the night. The double bed was actually two individual beds that were not joined in any way leading to a gap forming over night. how this was corrected by the staff once they were alerted to it.

We loved the warm welcome and the exceptionally warm response from all members of staff. The breakfast was one of the best we've ever had. In terms of service, it felt like a 5 Star hotel rather than a three star. Pontresina itself is a warm and friendly place with lots to do and see.

Nothing!

Really nice place, stylish decor, very helpful staff, excellent breakfast, bar on premises.

Room faced the street and it was sometimes noisy when the window was open. Since it was quite hot and there was no air conditioning, we needed the window open. Next time I would ask for a room that did not face the street.

The staff always remember us from previous visits and are extremely helpful and polite. The hotel is perfectly situated and has absolutely everything you need, including the lovely pool and spa.

Nice rooms & service

We (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt to a roaming phone, etc)

Nice rooms & service

We (including staff) couldn’t make wifi work for foreign numbers (as provided by Swiss Post and requires sms receipt on roaming phone etc)