Lovely bar staff and great concierge/lobby staff taking care of the luggage and cars! The décor and smell was lovely and we loved the location and environment. Very comfortable rooms.

A few things were missing or not located properly. The full length mirror was stuck behind the side table. There was a hairdryer missing. The room service menu after 10 is very limited and the pizza felt like a store brought frozen one.

this is a beautiful and comfy hotel with a lovely garden for drinks or meals. Beyond the usual amenaties at a 5 star hotel like great beds, beautiful room, we loved the attention to detail such as: chocolate welcome gift, daily water, light dimmer in the bathroom so it can be soothing at night (my own bugbear), a heated mirror in the bathroom that gave a small clear square after showering. we chose a balcony room facing the lake, on the second floor. stunning views!

i wish there were a gym because i do like to work out.

For people with small morning appetites, the buffet was expensive. That said , your staff is impressive: welcoming, of great service, and the décor inside and out makes the price acceptable. Your location is outstanding and the views from the sea-side balconies is a view for the «movies». I don't know how many photos I took. The outside front bar under the canapés and trees was just a splendid relaxing time. Your purple and white flowers were gorgeous, and all the other well kept greenery was to be remarked. I particularly love the pool with it's power jet to encourage strong swimming techniques. The lake front and towns close by were wonderful to visit. Absolutely memorable visit.

The pool closed a bit too early , specially with the canicule temperatures.

Location; it’s comfort; interior design, view from my room!

Spa was average to below average Some of the staff were not helpful nor pleasant (those in the restaurant) Difficult to get a dinner reservation

It is a Beautiful mid 19th Century building - beautifully renovated Right on the lake Exquisite A 5 star hotel Gourmet dining and gourmet breakfast in lovely setting And Expensive!

My reading glasses mysteriously disappeared from the bedside table while we visited the Chateau of Chillon Not in our luggage Hotel took no responsibility Also I took a cup of tea down stairs to enjoy there and left it Asked that it be replaced in the room It wasn’t

The service was exceptional at every interaction, from checking in to checking out. Breakfast was well organised and the coffee was great. Enjoyed the thoughtful design of the Turkish style lounge and the bar was well stocked!

I can't think of any thing that could be improved, maybe better soundproofing on the internal doors?

It is a dream-like hotel! And breakfast is superb.

Closing the Bar at 9 pm is not acceptable, especially when the restaurant is closed. You cannot expect everybody to go to their room and order room service, one wants to enjoy the hotel facilities. Otherwise it is bed and breakfast.

The Bar and the dinning area is frankly run by Mr Bean ( Nilolo ) . His attitude is superior and he shouldn’t be working in a 5 star hotel . He needs to be retrained . There are younger members of staff that are and would do a better job . I don’t think he knows what customer service is .

Food !

The staff were so friendly. The hotel was decorated very well, and the rooms were cosy. There was a bag of delicious chocolate in the room waiting for us. The location is fantastic, we didn't have a room with a lake view, but the views from just outside the hotel are stunning.

We were expecting more from the breakfast. It was average at best.

The hotel itself has an old charm to it. While a compact property, it packs the atmosphere into every corner. Located right at the shores of Lac Leman, it’s very central, but not noisy.

Rooms might need a bit of renovation, but overall are very comfortable and have all the utilities one might need