clean and easy to navigate

some of the rooms had a slight smell but suspect this is because of the humidity and ac needing cleans but this was resolved quickly

Wowzers! This is one of the most beautiful places on earth. Hard to beat Khao Lak. Hotel is new, and very modern. If you are into modern architecture and sharp angles, this is the place for you. The Thai food served is excellent, and the drinks are generous. The pool is absolutely stunning. Breakfast is great, with lots of variety. The place is very popular with European retirees, and there were very few North Americans. I think we were the only ones. The Hotel throws a free cocktail party at 6PM for guests. Hard to beat a couple free glasses of wine and some sushi...

There were lots of cigarette buts around some of the beach chairs from smoking guests. This is the fault of the smoking guests, who should know better than to throw their cigarette buts onto the beach where the filters can wash into the sea and harm the ocean. This is NOT the staff's fault. The hotel should prohibit smoking entirely.

Comparing hotel vs price it is a very good place to stay. We came here from Phuket to change the sourraoundings. There are many good things about this hotel and many small things for improvement. First, the hospitality experience could be much better, the reception employees are not always helpful, but the worst was the man responsible for the towels, who didn't want to give me towers in exchange of cards provided during the check-in. He was literalily arguing with me about it, trying to convince me, that I should use my bathroom (white) towels... this completely ruined the hospitality experience = no hospitality. Anyway, exchanging towels for cards is a stupid idea, in all other hotels we didn't have to do it. The cleaning ladies were very nice, the restaurant people also very nice and supporting. There is a nice beach with good equipment. Also, the swimming pools are nice. Food in the restaurant was very good for fair price, they have a lot of choices and we didn't have to go outside to eat. The room was nice and quite big, however I suppose the size of it on the booking.com takes the balkon under consideration in this calculation. We had a bathtube on the balkon and shower in the bathroom and this is the best combination. The breakfast was good, a lot of choices.

Staff not always helpful and nice. Not all areas were accessible for strolleys and people with limited mobility. Towel cards...

The design, very clean, in the middle of nature

The room facing the pool smells like mold. Half the stores in the village are closed

From arrival to departure, we were treated so incredibly well and enjoyed every moment of our stay. The rooms were so well designed and executed, with incredible views of the resort and surrounding natural delights such as the gorgeous beach that lines the start of the resort. Daily breakfast was such a treat and the best included breakfast I’ve ever experienced. The staff were such a highlight. They took the time to get to know us and even thought us some Thai!

Nothing to fault. Except for the extra kgs from the incredible breakfast every day 😅

Amazing hotel and resort. Room was very spacious. Breakfast and dinner were very elegant and high class with a good variety of food choices. The beach is beautiful and family friendly.

Not really a bad point but you should know that it's secluded so other than the beach and what the resort offers there's not much to do outside the resort.

On beach which was good. Good breakfast. Staff at breakfast were excellent in fact all staff were excellent

There were only two English speaking channels on tv Which was disappointing. It would be great to have more and Netflix available. Also food could be a little less expensive and then guests would eat at hotel instead of going to local restaurants. Also kids should be made to stay in kids pool areas so adults can have quiet

Staff were amazing. Pool was fabulous (had a pool access room) Breakfast very extensive with great variety daily. Food in restaurants was tasty and not badly priced. Room was big with a massive, comfortable bed and lots of storage. Bathroom good size with a spa bath and double access from the room. Hotel app was efficient...could book cleaning time, order more towels, food etc.

Awesome! Great location, great service, great food!

Hand on heart the most tranquil hotel I have ever stayed at, we left feeling totally relaxed and revitalised

Initially the room had a smell of stale air, like it had not been occupied for some time, the room would have benefitted from some fresh air before we arrived. The facilities listed for the room here on Booking.com were not correct, it states the room has a jacuzzi bath on the balcony however only the ground floor pool access rooms have this, all elevated rooms have a normal bath, this was however a nice big bath.