Staff were absolutely lovely, a good location that is not in the busy typical tourist area but close enough to central area and main temples. Attentive with free snacks, shuttle is night market. Easy to get a cab and move around.

If you are looking for a grand pool, this might not be the hotel for you! The pool is small but lovely for a chill out.

The staff were excellent. Whether at breakfast, at the Canal restaurant in the evening, or at reception at anytime of the day all the staff were unfailingly helpful, friendly, courteous and engaging. We were in a Grand Deluxe King room with balcony which was very spacious, with a huge, comfy bed. I recommend paying the little extra for a larger room facing the garden, which is a little more tranquil than those directly facing the pool. The pool, by the way, adds another facet of happiness to the Rim's laid-back vibe. Breakfast was always well presented, varied and interesting, and regardless of your preferences it would be hard not to find something to one's taste.

Ok, there are a few flaws. Some may say that the hotel has seen better days and that the decor and finishes are a little tired. It's true that both inside the rooms and around the hotel generally, decoration could be improved. A refurbishment will need to be undertaken at some point in the next few years to keep this jewel of a hotel sparkling and relevant to the modern traveller. But understand that one could apply the same recommendation to Chiang Mai as a whole. However that's not the reason why one travels to this wonderful city or chooses to stay at this classically Thai hotel. Don't expect London chic or slick Singapore facilities. Just fethe warmth of the hospitality.

The room, breakfast and location were all great! We especially liked the authentic Thai feel of the hotel while enjoying comfort and amenities. We also really appreciated all the complimentary snacks, water and mini bar items. Very generous! And the staff were so helpful in arranging anything we needed like transportation, shopping or tours.

We did experience a lack of hot water when showering. It was never cold but only just warm. Perhaps it was the time of day but the system didn't seem to fully support the needs of guests. Also, the pool was lovely but too cold to really enjoy which was unfortunate.

As someone with some experience with various accommodation options in Chiang Mai , this is an all-round excellent choice, particularly for the first-timer. Great location on the edge of the old city, spacious comfortable rooms, (surprisingly) excellent food, a nice swimming pool, and small fitness room. Staff incredibly friendly and efficient. It’s all done calmly and effortlessly, which makes for a very relaxing time.

Small quibbles, but hot water in the shower comes for a couple of minutes , and then goes for a minute or so, but then comes back again, without too much ‘pain’. Variety of fruit available at breakfast a bit hit and miss. Some days an abundance, other days less choice. Although that seems to the case with many hotels etc in Thailand.

This was a wonderful boutique hotel. It exceeded our family’s expectations. They had a welcome drink upon arrival. Wonderful butterfly blue tea. They had a craft station for adults and/or kids each afternoon for free. They had huge rooms and hotel grounds were very clean. Complimentary bug spray. and complimentary tea and dessert tower for each room for once during their stay. Just blown away by the details and kindness of the staff. They were so thoughtful and sweet. Value for price is amazing. Located in old town walls and so wonderful! Highly Reccomend and would send any friends or family to this boutique hotel.

evrything was perfect, we were already several times in chiang mai, and this hotel was the best. we will definitely come back.

nothing

The best hotel we’ve stayed during our 5week travel with 9 locations. incredible atmosphere, the staff is heart warming kind and caring. it’s like a little haven, rooms so spacious, very clean and well maintained. nice pool, bit cold but refreshing. great breakfast, so peaceful with its soft music and kind staff, which remembered each morning how we had our eggs, teas and coffee, restaurant is open for guests for lunch and dinner too. poolbar with wooden games and books. We really felt so welcome and taken care of, from the receptionist to waiter, from cleaners to security doorman. this place is in our hearts.

it’s on a busy road, which you don’t notice at all in the resort (super silent) however we took a tuk tuk or red taxi to go somewhere with our small kids rather than walking

Very clean which was extremely important to us. Beautiful traditional building and pool area was beautiful, pool is nice and cool which is what you need to feel refreshed in Thai heat. Architecture and creative features were so beautiful, it felt very traditional Thai to us and relaxing and quiet which was lovely. Very nice breakfast.

Some of the staff were not as friendly as other hotels we stayed in. Hotel is non smoking so you have to go all the way to the front of the hotel for a cigarette. Pool area is not accessible at night (they cover up the chairs with plastic) which was disappointing as you can’t sit there after 7pm however this keeps the chairs in good condition. Wouldn’t recommend this hotel for smokers. Have never stayed in a hotel in all of Asia which you can’t smoke! Gym is very small and old facilities but overlooks pool which is lovely.

The staff at the Rim Chiang Mai are great, they really went out of their way to make us feel welcome when we arrived. Our room was very spacious and the bed was extremely comfortable. Breakfast had quite a nice selection of both continental and Thai food options. The hotel is quite unique with its traditional Thai mansion style, I would definitely recommend anyone to stay here.

Nothing really ! There were quite a few mosquitoes gathering around the pool but the staff provides a mosquito repellent with the room, which we thought was very thoughtful of them.

The hotel's ambience is really nice and it's decor gives it the special local feel that we were looking for. The room was very spacious (some may say furnishings are a little bit outdated, but it fits well with the over ambience). The hotel's restaurant overs very good breakfast and dinners. The team were also kind enough to prepare early full breakfast for my family when we had to leave early for a day tour. The hotel is perfectly located at the perimeter of the old City which makes it convenient and at the same time is close to the city centre. The hotel also has shuttle bus to night markets. Staff at reception was always available to help and complementary snacks at reception area were always well stocked.

There is no lift at this property however the staff carried all the luggage for us. It wasn't an issue at all for us but might be for anyone with mobility issues. This wouldn't really hold me back from booking again at this hotel if I visit Chiang Mai again.