Excellent setting. Individual bungalows in a garden setting made you forget you were in the middle of a city. Large pool with plenty of room for lounging after a day out. Large range of items in breakfast buffet. Room good size and very comfortable bed. Staff very friendly and helpful. Tuk tuks always parked up on site so transport always available - albeit overpriced and a Grab taxi to town is about half the price, even for 2 people. Excellent location, either for getting to centre of town or for easy way out of town if you have a hire car; which hotel can arrange for a very good price with delivery in 10 minutes.

Paying 500 Baht on arrival as key deposit - is it really necessary as no other hotels on our 4 week trip required this. Price of food and drink at the restaurant ridiculously overpriced; for example large bottle of Singha for 300 Baht, whereas all other restaurants we used were charging 80 - 100. (300 Baht is £7.50 - you can get the same at a UK supermarket for £2.50). As the bungalows back on to one another it is easy to hear noise next door - not so good when someone's coughing their guts up for 2 hours in the middle of the night.

It felt like stepping into an oasis; beautiful grounds and pool. I had been traveling all around and this was a welcome retreat with on demand hot water (with lots of pressure), wonderful toiletries and a comfy bed. I loved that it was on the edge of town but some others might want to be closer.

It would have been nice to have some sort of coffee option in the room so I didn't have to go all the way to the restaurant (it was far and I wake up early). Also, the room furnishings were sparse. It would have been lovely to have a dresser or even a table to put the luggage on/in. The closet is cramed into one little area withe the refrigerator, kettle, etc... is yet, the room has plenty of space for more.

Very quiet and relaxed environment. The swimming pool and surrounds are very pleasant. Each room is designed to have its own little green space with flowers and shrubs. The rooms were clean. The staff at the front desk were particularly helpful. The breakfast spread was magnificent. Location wise, the township is a decent walk (because of the heat) but you can find plenty of good restaurants on the walk in (e.g. BonSemi Cafe)... and a 7/11 just around the corner for snacks and drinks.

Definitely the best hotel/resort we stayed on while travelling through Thailand. The entire resort was amazingly clean and tidy and exceptionally well kept!! The staff were great, the pool was lovely, the rooms were clean, modern and very well kept. The bed was amazingly comfortable! Fantastic price for the resort, in a very quiet place but still close enough to facilities etc. although we did have motorbikes, lots of parking if you do have a car or motorcycle.

The staff were friendly and the restaurant was very clean and tidy. I just found the quality of the breakfast foods didn't seem as good as the rest of the resort. If having a cooked breakfast with fruits, then options and quality wasn't great. Coffee was great though!

We thoroughly enjoyed our stay at Laluna! Cute hotel, good location and online pictures are exactly as advertised. The rooms are spacious, beds are comfy, lush grounds are well kept, and staff were all fantastic. The onsite restaurant's lunch menu was really good and the food was delicious. Breakfast is buffet style and was also a pleasant suprise. We booked (5) in room Thai Oil Massages with the hotel front desk and received confirmation up to 20mins before with our preferred time. Only in Thailand!! Overall, we highly recommend and will be back!!!!

All was great!

Everything was exceptional.

Connection with more taxi's companies. Scheduling a taxi to the airport in the reception desk costed double...

This hotel was literally an oasis in the city. I can’t even explain it. The tons and tons of trees and flowers that surround the rooms and all in the middle of the city! Incredible. A shout out to Eddie , a tour guide who is affiliated with the hotel. Ask for him at the front desk. He took us around on a private tour of the highlights of Chiang Rai and then drove us to Chiang Mai. I can’t say enough about how he made our visit enjoyable and easy. His English was pretty good too!

Big room. Comfortable bed. Super shower. Great swimming pool. Good breakfast. Big car park.

Wifi was a real pain in the arse. You have to continually log in to your device every time you want to use it. Very annoying. Only 2 sockets in the room. One by the bed and the other on top of the fridge. Very badly designed room. No wardrobe just a rail, and fridge n desk and everything crammed into one corner and big empty space around the bed. Ridiculous.

Lovely and quiet place within an incredible environment (like an small oasys for rest). The bungalow double room was big and clean. The breakfast was correct, with a show cooking for omelettes and scramble eggs. Nice and clean pool.

You need taxi, motorbike or tuk tuk to getting the city center (5 min), you can go walking but is a little bit far. Breakfast could be repetitive for more than 2 days. An small detail to mention... they only put one toilet paper in the bathroom.

Was a beautiful looking hotel with tropical plants around all of the rooms and the pool.The room was a good size with necessary facilities. Very clean.Pool was lovely for relaxing and swimming. Efficient pool bar service. Breakfast was good. Lots of options with healthy options as well. Catered for any requests

Limited sockets in the room. You had a WiFi password for 1 device only which is not acceptable when advertised as free WiFi.