The location was good . The hotel overall is good . Food was good but very limited vegan options during breakfast. The team was good . Our first room was very good (4103) but the pool access room was not that great (1101) I think . One it was noisy as was next to the water filtration pump .

Quite irritating to keep paying for the various services. They don't charge it to the room . Though housekeeping was good but not consistent. The other room where we moved did not have a soap bar on the vanity counter. The shower cubicle silicone had mould and water pressure was good in the first room

The lady at the check-in desk, Sophia. She was professional and treated my 4 years old son extremely well. My son got attached to her almost instantly. The staff at the Kids club was also very good and true to the children. The breakfast was good, we did like the choices and the Movenpick ice cream cart. We will absolutely return.

The kidz club didn't have enough toystoys and entertainment. Luckily, the lady inside was extremely good to the children. Otherwise, there's no reason to visit the kids' club.

The hospitality of the staff The spacious and beautiful room The comfy bed The free shuttle to and from the beach or the mall The extra clean swimming pool The gym is also nice and empty when I use them There was chocolate complimentary at the loby at checkin time. The location is close to restaurants, minimarket, massage places.

If you want to go to bangla road at night time or catch the sunset at central patong beach, you need to take the tuktuk. Shuttle operates until 4pm only. And it is quite far to walk, so need to take the tuktuk.

Spacious room, good breakfast, good facilities

Last day and last night my room wasn't made up, the staff at the front desk says because of road closure their bedsheets were not available on time. Which is unreasonable knowing Phuket how even if there are road closures won't be a good reason & never can this delay anything. I drive everywhere in Phuket, it's a small island believe they were just short staffed and it's a Saturday. They should compensate me with another room or even a free coffee maybe at the lobby for the inconvenience!! And at least have Nespresso coffee machine in rooms for this level of 5 stars hotel which I received at Grand Hyatt! Nespresso isn't a luxury anymore, don't appreciate instant coffee sachets anymore..

1. location is good (5 minutes walk to Patong beach) 2. facilities are good 3. breakfast was very good as well as lunch and dinner (very delicious) 4. staff in restaurant were the ones I would highlight and especially Alex who was super helpful, kind and always ready to help

1. there was a constant noise coming from the ceiling, something like plumbing issues, out of 7 nights in 5 we were troubled by this noise

-Excellent, attentive and skilled staff -Big bed and comfy room -The pool is lovely -Great soundproofing. It is at the slightly quieter end of Patong beach which was a relief after having staying next to Bangla Road for a couple of nights (it's only a 10-15 min walk to get to Bangla). -Free chocolate treats each day is a nice touch -Happy hour cocktails are excellent quality (unlike some bars in Patong)

Nothing to note

The hours of breakfast from 6:30-10:30 was brilliant as we wanted to get up late on some days but had to be out very early for some excursions so this worked really well for us. However, the breakfast choices were somehow lacking but they did have lots of bread types and cakes.

It's a bit petty for a 5-star hotel to charge 50 baht for a small laundry bag from the room. We don't use anything else in the rooms like the teas, coffees, shower caps, soaps etc, but we do sometimes use the laundry bags to put our dirty washing or wet swim suits in but it's the first time we ever got charged for it.

The hotel is very beautiful and the staff are very helpful. The bed was so comfortable and the view from my room was breathtaking. The location of the hotel is very convenient as you can walk for one minute and reach various restaurants and shops.

I didn't like the fact that we had a connected room at the beginning while we were checking in, which wasn't stated in the description. However, the staff was accommodating and switched us to a room that wasn't connected.

Location was a key factor in our pleasure as a family of 6. It was near by everything. Beach was less than ten minutes walk from the hotel. Breakfast had everything any of us wanted with good quality and taste. Room was spascious and clean. Bed was enormous and comfortable. Chocolate hour from 2-3PM was a fun bonus. The concierge made it easier for us to make mutiple bookings to shows and trips. We also rented the car with driver of the one day for 8 hours which we used to visit a number of distant locations.

The lack of an efficient Engliah language was pretty inconvenient. I can not comprehend how a five star hotel staff can go on with such language disability. Communication took a long time and was mostly missed.

Beautiful and very comfortable hotel. Great food. All employees but especially the ladies of the reception and the ladies who cleaned the rooms very friendly and helpful. Beautiful room with balcony and view on the beautiful pool area. Very large and comfortable bed! Very quiet place but only ten minutes walking from the busy and noisy entertainment area. Shops and restaurants in the vicinity of the hotel.

Nothing!