We had a pleasant stay at Altera Hotel and Residence A special thank you to the front desk staff OIL and PIM who helped me communicate in the local language for my personal package delivery. PIM referred Bolt taxi (4adults +2kids)for our stay in Thailand which enabled us to move around Pattaya and Bangkok easily and reasonably. Cleanliness was spot on. House keeping was prompt she made sure everything was replenished and clean. Buffet breakfast had a mix of japanese +Korean+Chinese +Thai +continental which was good, the restaurant staff always checked on us and helped catered to our kids meal. Location -everything is walking distance from the hotel The hotel also has free shuttle bus timing 11 -12-13.00-14.00 .. 3 different stops- beach + terminal 21 n Central Seven eleven was 2 mins walk Indian restaurants 3 mins walk Walking street 3/4mins walk Alcazar show -8mins walk At any hotel it is the staff that makes ur stay pleasant And at Altera all the staff worked together to give us a wonderful stay. Thank You for your warm hospitality

Nil

One bedroom Suite, this room is absolutely huge it made the difference for a long two week stay. Spacious walk in closet, extremely rare for a hotel room. The bed was soft and very comfortable. Quite unusual for Thailand. including the comforter and pillows were all exceptional.

The room was a bit dated some small items needed repair, but nothing serious and everything was functional and clean. The only thing I found disappointing and would’ve given this hotel a 10 was the towels needed to be replaced. They were definitely showing there age, thin, and not soft. I think if they invested in new towels, I would have given this room a straight 10.

One of my regular hotels when I drop in, always friendly staff and very clean, large rooms.

The room close to the pool actually turned out to be more noisy than other locations, with guests using the pool + tables late at night, talking loudly like if all alone in the world... So I would NOT recommend a pool side room...

Everything was great: 1. The personnel were super-friendly. 2. The fastest check-in process in my life :) 3. Bed was comfortable, not too soft, not too hard. 4. Despite the location, it was quiet at night. I saw some complains about hot water pressure / or its temperature, but fortunately, I didn't experience such problems (maybe it depends on block of the hotel).

Some minor things: 1. The Internet connection via wifi was stable, but not fast enough. I mean, it's enough to browse websites, book hotels, etc, but if you plan having e-meetings, be prepared that image/sound quaility will be poor. 2. Otherall, it was clean in my room, but the balcony's floor was a bit dusty. 3. Some parts looked as they should be renovated soon (and the manager told me, that they will be renovating that hotel's block next year!)

Nice big room, it's more like two rooms really. Also a big refrigerator and a freezer as well as cooking possibilities. Bed was great. Love the big floor to ceiling windows which give a great view outside. Good cleaning and room service with plenty food options from morning to 22:00. Shower pressure and water temperature was good, I heard from some other reviews complain about that. but it seems like they have upgraded it. No noise during the night even though pretty close to some nightlife.

AC unit on balcony is pretty loud when relaxing outside.

Overall great hotel. Rooms are clean and beds are super comfortable. Breakfast are great with different choice. We had birthday while we stayed there. Staff came with birthday cake and celebrated us. Was very kind from theirs side.

When we were choosing hotel, we choose because of the pool. But unfortunately on our dates pool was under maintenance. Thats really made us upset. Hotel proposed shuttle bus for other hotel with pool. But having in your hotel and going to another for pool its not the same. To get by walk to the main road is bit far if you not fan of walking, and construction ongoing.

Generally the hotel is excellent. Looks new to me and the room comes with microwave, big fridge and stove for cooking. Room size is also big. The hotel has got 2 blocks, where 1 of it quite a distance from the lobby. However, it's very quiet if you like peace. The swimming pool is nice and clean. The pool water is clear and doesn't smell of chlorine. All the staff, from reception, concierge to housekeeper were all friendly and always greeting you.

The gym definitely needs improvement, with small space and few equipment.

We have encountered some issues during our stay, however this has been dealt with promptly and with a speedy manner by the staff. Thanks to this our holiday did not go sour. As for the hotel, it has exceeded our expectations in every way. I was apprehensive booking it as it's 4 star and I have never heard of Mind Group - however everything was top notch, especially for the price paid - it is excellent value for money, with good facilities, breakfast, size of room and quality of bed. Extra bonus for the cooking facilities ( with a baby) Location was 5 minutes from beach, terminal, central, everything - fantastic. All in all I would highly recommend staying.

It needs a renovation, everything is great however the place is getting very tired

The room was clean when we arrived. The fridge had water and the bathroom was free toiletries. Beds were made and comfortable! The pool was very nice. There are plenty of chairs to relax, and the size of the pool was good for the amount of people who were in. The service by the pool was very good too. I ordered drinks and food, which arrived promptly and tasted fresh. Location was very good. It was a 3-5 minute walk to the main street. Its another 25 minutes to walk to the walking street, but the hotel offers free shuttles.

I wish the in-room dining and massage had more availability. In-room dining and massage both end at 23:00

Close to the main streets where everything is Pool is amazing Has a Pool table Good value for money

Breakfast could have had more options A bit more detail into the cleanliness of the room Would have been nice to be taken to the room as we had no idea where it was