I like the room and the balcony.

I don like is the TV is not clear and not much program to choose ,Breakfast is not nice and not much choice the venue should had include breakfast on the booking as morning I use to woke up early and can't find foods and not willing to pay and also should improve on the food , while check in to the room had to walk up a slope to the wing and then took a lift to ours rooms , this is not a convinence for especially elderly people or with leg problems, suggest that to had a flat platform to walk instead. And also for our wash laundry not enough to use to dried out clothing's .or had a proper things to dry our laundry . And as for security in the night there is not a proper security at the main doors area and the wings we stay . Need to improve it . Overall is good and nice place to stay .

Location was good. Walking distance to Patong Beach and Bangla Road. There are tonnes of shops as soon as you step out of the hotel, very easy and accessible to get anything. Even though its close to bangla road, its away from the noise.

Breakfast could have been better (specially for the price)

Incredible in every way possible. The staff were the best part, everyone was so helpful, Pon and Mary were so wonderful and there was another lovely man that even showed me where the leisure room was after I checked out while I waited for my night flight💕

Nothing, was all perfect

Overall, a nice place to stay. Good room, good aircon, good location.

Disorganised layout at breakfast. Lack of cleaning around the pool area. Many staff with a walk on by attitude to litter being there for days.

Everything was good.

First room we had was on a smoking floor and everything smelt like cannabis. Didn't like the shower in the bath, needs to be upgraded, at least withh glass barrier and not old shower curtain.

Same as the previous visit, but with a suite. Looked very nice, even felt homey.

Hot water sometimes fluctuates in temperature, depending on the time you take the shower (seemingly, not sure).

Awesome hotel with very kind and cooperative staff specially  Karn and Yuki they were so helpful

Clean and not that far from the beach as well as the restaurants and laundry and their swimming pool is nice for adults and kids as well

View, staff, facilities and location was the most important factor.

Breakfast didn't have a good variety for continental

Beautiful view, luxury hotel and nice pool.

Everything met expectations except the bathroom (shower in tub - less comfortable)

This is a great location which is ideal in terms of having the beach and local amenities at walking distance. This location meant there was no usage of taxi's or tuk tuk's during our visit which is a major time and money saver

I was not impressed with the staff at this hotel! They were very incompetent and not very helpful. The staff at the pool would chase you for invoices as if you were planning on running away and not pay! Very demeaning and very unprofessional.... on the last day they accused us of not paying for an invoice for £7 and did not let us leave the hotel until it was paid.... we explained it was paid and without giving us any update held us at reception until they did their inquiry. We then paid for it as we were running late for our flight and didn't want to argue over £7 and then as we were leaving with our taxi another staff came running out thinking we haven't paid and wouldn't let us leave again! Appalling customer service!