All the staff were fantastic. Rasit and all the front counter people but also the dining area people and housekeeping staff. All very friendly, welcoming, and helpful. The location of the hotel is excellent in the sense that it is in walking distance of all the historical landmarks in the old city ... just walking about the area was a great experience. That said, the hotel is at the end of a dark little road next to the railway, so that small thing took some getting used to. And be forewarned: taxis don't like going there because of the small twisty streets (our taxi from the airport dropped us off two blocks away, but we didn't know that until it was too late). So anyway, great location, great people.

We'd booked a 'double room with balcony and sea view' but to see the sea, you had to go out on the chilly balcony and stretch your neck to see a little bit of the Bosphorus... should really be called 'partial sea view'. Through the window, we could only see construction site hoarding. That was a disappointment. Our room was also smaller than we'd imagined (we should have paid attention to the room size when booking) ... just enough room to walk around the bed, so not really a place to relax in after a day of walking about. This is a room for people who don't intend to spend much time in it. Still, it was clean and well-maintained.

The hotel is walking distance from many of the main sights and attractions, but the area itself is very quiet. The area around the main sights is very crowded and loud, but it is very quiet around the hotel. You also can't really hear the mosques in the morning, so none of us experienced any problems with sleeping. The hotel itself was not loud, but I suppose that might be different in a busier season. We didn't really have any loud neighbors, even though there were families in the hotel at the same time with us. Families with kids seem to like the hotel, but it is also popular with couples of all age. The rooms were as promised and very clean. The room with the Bosphorus view indeed had a view, and it was a great view of the Galata tower and the Bosphorus itself and the boats on it. There is tea and coffee in the room that are refilled at every cleaning, as well as free water bottles. The staff is incredibly friendly. The breakfast is not the same every day, which was great for us because we stayed for 9 days. There are plenty of fruit and vegetables, so it is possible to have a healthy breakfast. My mother had her birthday during the trip, and the hotel staff got her a cake and sang happy birthday at breakfast on the day. We did not ask for it, so the staff had to plan it themselves and notice that her birthday is during the trip (she wasn't even the one to make the reservation). This was very thoughtful and sweet, and the cake was delicious. The hotel has buttons you can press to not be disturbed or to request the room to be cleaned, instead of the usual sign on the door, so that was pretty convenient. I think this hotel offers great value for money, and I would definitely recommend it to my friends and family if they visit Istanbul. I have definitely been in much worse, but more expensive hotels before.

The rooms are not very big, but enough if you don't have too much luggage. I think there could be a few more hangers in the closet. The breakfast area is a little small and might be too small if the hotel is at full capacity. But the staff cleans tables after guests fast, so it should not be a big issue.

1. The view from the top floor corner suite. It is the most amazing view from the terrace attached to the room. (This is my sixth trip to Istanbul and this view was the best so far) 2. Location. Near Gülhane tram station (T1 route), you get anywhere by hopping on to a tram or bus. Walking distance away from Hagia Shopia, Blue Mosque and the Cistern. Many restaurants. 3. Very helpful hotel staff. Cordial, welcoming, warm and helpful.

Tea at the breakfast was too strong and I was expecting good quality Turkish tea. It is but a minor draw back.

Excellent location, very close to all touristic attractions by a walking distance 15min. Tramway and metro stations by 4min walking. Very good breakfast. Very helpful staff smiling all the time. They care so much about the customer and his service. The taxi drops us in front of hotel door and took us from it which is excellent especially when you travel with kids and many language.

Nothing

Perfect location. Minutes away from any tourist attraction. Far enough from the busy streets but close enough to walk to most things. (5-10 min walk to Sultanahmet area ,Hagia Sophia, Gulhane park, Top Kapi, Museum etc. ). Quiet street is a plus when staying in Istanbul. Tram and Metro station within 200 m distance is all you need to go everywhere. Eminonu Vapur Iskelesi is also 5 min walk. Rooms were cleaned daily. Great breakfast. Big variety. It was my birthday and they made a lovely surprise for us - a birthday cake.

The staff were cooperative and friendly, especially the receptionist Furkan; he was very helpful. The breakfast was delicious and a variety of items were offered. The hotel is located near many of the touristic places. Close to public transportation.

The room is small. If the reason of the trip is not touristic, it is better to choose another location because the traffic is bad in the area. Though, public transportation is very convenient and not costly.

It’s a small but very clean and personable hotel. This pic with the rooftop is only for whoever has the private suite. Which is little misleading but the staff is amazing and very helpful with any request. It’s right by all your public transportation and minutes away from your tourist attraction. Far enough from the busy streets but close enough to walk to most things.

Clean comfortable. Sound proof , nice view , great location 2 min walk to serkeci station but in the same time its quite. friendly and welcoming staff Breakfast was delicious.

location is perfect, super quiet in a busy area, close to all attractions

advertisement on booking.com is a bit miss-leading. I booked Superior suite with city view but got a room without view. staff explained it could come with both room type. with the help of staff I paid extra to upgrade to a sea view room which was fantastic. So don’t trust the photos or descriptions on booking. com for this hotel, they are not accurate.

Location is perfect. Rooms are properly cleaned!

Breakfast was... ugh edible. Poor choice, some ingredients looked stale, bread was not fresh, looked cheap overall. Half of the time we ate outside. The room is really small, not good value for money. We got almost 50% off (genius + last minute deal), but I think it's just a marketing trick. Even then it's more expensive than comparable options. I'm not sure how this hotel is rated at 9.5. If it's relative to other hotels in Istanbul then I would fear staying in hotels rated below 8.