Employee had wonderful customer service. Friendly and respectful.

The ladies at the spa we horrible. Using their cell phones while providing a disgusting massage service.

The hotel facilities were exactly as advertised. But what made the difference are the receptionists and their kindness and willingness to help. I was just on my way to the airport when I found out that my domestic flight was cancelled. They where so helpful and assisted me to find a bus connection to my next destination. Without their help I wouldn't sort the issue as the bus company employees didn't speak English. Even when I arrived at the bus station I had to call the hotel to help with translation and they were very happy to do that. Absolutely outstanding customer service and I highly recommend this hotel.

No offer for vegans for breakfast. If at least fruits would be offered that would be great.

I don't normally leave reviews but hotel boursier are deserving of one . My second time staying here and all the staff are extremely helpful had a late checkin and early checkout no problem any issues I had they were always helpful to sort out . Normally in some hotels you get good staff and bad but here all the staff are very polite and always helpful . It's in a good location rooms very clean cleaners come every day . Come and leave biscuits water tea coffee . I never repeat where I stay here is the first hotel I have done so and would do again. Thank you

Have nothing bad to say about the hotel but in the surrounding areas the local mall and cinema has closed down due to building apartments but a 15 minute walk the other way their are two massive malls so all is good

The stuff from the reception was very kind. They helped us for everything, especially mister Ufuk. The hotel was situated in a good place, there were markets, pharmacies and shops around. Rooms were really clean we were satisfied.

The breakfast was a real disaster. We ate it only once, after that we were eating outside. The stuff from the restaurant was rude!!! Hygiene in the restaurant was on a low level. Awful!

The hotel is located in a safe area, close to Gayrettepe and Mecidiyekoy metro stations and also between Zorlu Center and Cevahir shopping malls. There are a lot of shops in the area (restaurant, pharmacy, banks, pastry etc). Own free parking is a great facility. The staff is very kind and useful, they gave us a lot of indications and helped us with informations and accessing some services. It is our second booking in the last 3 years and we will choose again the same hotel in the future.

The room was amazing, big and the room design - big mirrors, made the room even wider and lighter. The room has everything you need. The City view was just priceless, you can see the contrast of the city (high skyscrapers and old-style buildings). Overall very good impression, I regret we stayed only 1 night.

We didn't like the logo (bull and bear) of the hotel, looks aggressive and annoying. We were trying to ignore it. Change the logo, use your creativity))

Location of the propery is very good. It is just couple of minutes walk from central avenue, but is on the quite street. Plenty of decent and different dining places are located nearby. Hotel staff is also very friendly, always ready to help. Hotel and room was very clean, with good bedding and towels. Room is quite spacious, with complimentary tea, coffee and water available. Bathroom was small, but comfortable, with quote spacious shower. WiFi was also quite good. We spent 3 nights in the hotel and would consider it again.

The hotel is not 4 star hotel as you might expect in international chains. It is rather good quality turkish hotel with all basic amenities you may need during your stay, with good location and nice personnel.

The staff were friendly, understanding and deeply professional.

The room was tiny, but good value for money.

Amazing hotel, good staff , spar amazing had sauna ,and steam was amazing

Breakfast was good but I think they should allow customers to save them selves, I did not like the fact someone has to dish your food. personally! they have to improve in kitchen services by allowing customers to save them selves like any other hotel . Also room fridges most people said there not working including mine 😒 also I think they have to improve on that

All staffs and especially the receptionists were very welcoming and helpful. I traveled to Istanbul to take an exam and the hotel was calm and quiet enough for me to be able to study there without any problem and in a quiet environment. The room was spacious and very clean. The bathroom was very clean as well and finally, the location was in the downtown of Istanbul with lots of shopping centers near the hotel. There was an issue with my covid-19 result when I was getting my boarding pass in the airport that my covid-19 result lacks the barcode and I asked the hotel receptionists about the issue through WhatsApp and they followed up and solved the issue within less than 5 minutes.

The breakfast was acceptable especially considering the covid-19 constraints but it could be even better.