Sengul works the front desk reception, she does an incredible job with customer service and is very knowledgeable of the city and has really been super accommodating to us. Whenever we had issues or ideas on day trips, she would recommend the best way to navigate the city or who to look out for. The hotel itself is vastly underrated. Incredibly comfortable beds, very cold Air Conditioning, nice bathroom and the location is par to none with it being located next to both the underground railways and the above ground tram, making running the city incredibly efficient and cheap. The free breakfast here is excellent and is maintained by very warm staff. Even cleaning our linens was incredibly cheap and they did an excellent job delivering them to us at a convenient time. If you’re an American reading this, do not skip this hotel, I rank this amongst one of the best hotels I’ve ever stayed in on an international trip. You cannot beat this place for the price and quite frankly should be much more per night than is advertised.

I have nothing negative to say.

the location is so close to everything, you can walk for maximum 20 minutes and arrive to your destination. the terrace is the best it’s such a nice place to rest after a long walking day

the staff are so friendly but they make a lot of noses in the morning that disturbs your sleep while cleaning . pool water is so cold couldn’t swim

Certainly, here are some positive reviews for the staff member named Ms. Sengul at Laleli Gonen Hotel: 1. Ms. Sengul Made Our Stay Perfect: Our stay at Laleli Gonen Hotel was made perfect thanks to Ms. Sengul. She was always ready to assist with a smile on her face. Whether it was providing recommendations for local attractions or ensuring our room was clean and comfortable, Ms. Sengul's dedication to guest satisfaction was evident throughout our stay. We can't thank her enough for making our trip so enjoyable. 2. A Gem in Laleli Thanks to Ms. Sengul: Laleli Gonen Hotel is a gem in the heart of Laleli, and Ms. Sengul is its shining star. She went out of her way to make our stay comfortable and memorable. Her attention to detail, willingness to assist, and warm personality truly set this hotel apart. Ms. Sengul is a valuable asset to the hotel, and We look forward to returning to this wonderful establishment. 3. Ms. Sengul's Hospitality is Unmatched: We've stayed in many hotels around the world, but the hospitality we received from Ms. Sengul at Laleli Gonen Hotel is unmatched. She made us feel like VIP guests from the moment we arrived. Her recommendations for local restaurants and attractions were spot on, and her dedication to ensuring our stay was perfect was truly commendable. Thank you, Ms. Sengul, for making our stay so enjoyable!

Thank you Behcet for the welcoming you so nice thank you again

Swimming Pool what wrong

Very good location, right near the grand bazaar and local food places. Taxis readily available Staff very helpful and warm service

Breakfast was very good. location also best and room excellent

improve breakfast more fruits

The pool was amazing with fantastic view over the port, city and a famous mosque. Breakfast was fulfilling, there wasn't much of variation, but can't complain. The location was the best, it was at the centre of Istanbul with loads of transport, shopping, restaurants and sight seeing around. Comfortable room with conditioning. Put in mind that the air conditioning sometimes stops at night to save electricity. Overall highly recommend the place.

The area is good as there were restaurants nearby although not kind of food I like but still manageable. The receptionists are very nice especially Turan who is the best. He's ready to help and approachable. He goes out of his way to answer your questions and assist you in every way to your satisfaction. I decided to buy a bigger suitcase because I had a small one. He decided to keep the small one till next time when I come. He's a genius. Mehfooz is another lovely and nice man. He helped borrowed me money to pay taxi from the airport and showed me where i could change money nearby. Overrall all the staff are perfect. I will definitely stay there again next time.

The fridge in the rooms not working properly and it's very old. The area is good apart from the noise from the mosque from morning prayer but it's good as I join in every morning to pray.. The hotel should improve in the lighting in the rooms and the fridges should be replaced with modern ones.

Tatar and Hüseyin were very helpful, they arranged a transportation for me and it was very good and wil a reasonable price. Huseyin is very nice man and hospitable he went beyond the expectations, since I didn’t have change in dollar, he went to the nearest shop Hljust to help me. Thanks guys and see you again

Tout était bien passé

I like location of hotel it is near tramway and subway station. Staff was helpful and good support and friendly. Especially the man in reception was so helpful. Breakfast was ok .

I chose a room according to the photos of hotel in the booking site but when I arrived to hotel they provided me with very small room that I couldn’t feel comfortable, second day I asked reception man to change it with another big room and he did it immediately.