Very nice hotel, good location although not on first line but very short walk to the beach. Staff very polite and friendly, food was plenty and the variety of the fruits and vegetables for winter month was amazing. Lavinia coffee area was our favorite- very nice coffee. Pool area is big and clean, inside pool is big too and hamam and spa area nice and clean. The hole area is beautiful with plenty pathways for running ,walking or just sitting on a bench and admiring the views.

The bed and the pillows was not comfortable and the air-conditioning in the second room was not working.

A lovely hotel with very good customer service, pictures on booking.com are accurate in how the hotel looks so nothing disappointed us.

Buffet options could be better

Food was very good, you could find something for everyone! Everything was fresh and tasty! Rooms was ok, would like if there were body lotion, but thats not most important! :) staff was great, really friendly, helpful and nice! Thank you!

There were some small things that i would change, but nothing major! For the money we spent for this hotel, everything was graeat! Just dont buy anything in shop on the hotel theritory, just outside hotel there were a lot of shops that was so much cheaper!! :D

It's a good place a bit removed from the city center. You need to catch a minibus or a taxi if you want to get there. The food was quite varied.

I love everything about the hotel. I had a really good time. I went for a short break in November I’m coming back again for sure! Thanks for making my holiday memorable Oz hotel!

I would have loved it if I had a list of all facilities and services at the hotel with their contact info and opening times during check-in. I had a list for the main restaurant and it was very helpful.

5 meals per day, food was rich and diverse, and very good - great options for vegetarians there as well (though I'm not one). Nice fresh tomatoes for January, good cheese, overall the food was plenty and tasty.

It was not next to any beach, and Side tends to look a bit like a ghost town in winter. Reception staff did not know how to smile and they always started out a conversation in Russian (rather than English). The lobby bar was staffed by 4-5 people, but only one would serve clients at any time (presumably to control costs).

Wi-Fi is not stable. It’s quite good but there are problems with connection

Staff was friendly and let us have lunch while waiting for our check in to be finished. Rooms were clean and comfortable. Many food choices throughout the day and short walk to the beach. We had the option from the Animators to go out and party at the Old Town which was a great experience. Staff at the Spa were very nice and accommodating. If you go out of the hotel, there are many stores to go shopping.

Alcohol included was not good quality - I suggest that in the future, they put an option for guests to pay extra to get better drinks. A bit of waiting as sometimes there's no table for big groups when the special food offered outside.

During low season the hotel is not overcrowded (yet I think about 70% of rooms were populated). Staff is really helpful and speaks multiple languages. Cusine is nice and has good variety, with options for vegetarians and children. Restaraunts are open for 21 hours a day with a short break at 10AM. All inclusive includes selected alcoholic bevarages, yet the choice is reasonable and drinks quality is more than just OK.

Some facilities were not working (due to low season and weather). And some construction works were on site although it wasn't noisy at all.

The reception guy was 1 out of 10 Very rude, ignored us when we arrived for our check in Very arogant when we called the reception to ask for some details about an extra service