The hotel staff were excellent. Very well trained, professional, knowledgeable, friendly and genuinely wanted to ensure everything was to our satisfaction. Hotel has only been open 2months (as per staff info) everything is new, tastefully decorated and high end finishing. This was from check-in to chect-out throughout our stay.

There was a private function on Saturday of 40-50 people where they essentially had a pool party and dominated the entire pool area. They were loud and inconsiderate of any other guests. This disrupted other guests experience and could almost not use the pool as it was packed and noisy. My suggestion would be to not have this type of function unless a specific area can be provided to them that does not interfere with regular guests / small families experience. This we felt was not a good image for the hotel this type of event.

The hotel is brand new. Not crowded. Big and empty beach. Great facilities. The staff is amazing and is doing its best for the guests to be happy. Food is of good quality, although not super exciting (which is ok).

There's literally nothing to do outside the hotel. We expected that if the hotel is in the city, there will be some outside restaurants, proper embarkment. This was wrong hope.The territory is not big. If one is to stay for more than 2-3 days, it may be boring, especially as the hotel 's restaurant menu is not that long. The pool has no areas deaper than 1.4 meters, which is strange. No normal taxi system in the city (Uber does not work there as well as any other apps) The sofa bed in the second room wasn't comfortable and hard to sleep. The mosque is near and the morning prey may wake you up earlier than 6am if you are a light sleeper.

- Staff was polite - Hotel is fresh, New - furniture is comfy - amenities(cups, coffee, tea, toiletries )in the room are organized and enough - Guest service and reception is the same, hands up 🙌 as they are managing to do all together and no phone call missed - Restaurant staff is very patient, Chef is amazing, food quality is on top - Check in was smooth, easy, same as check out - Kids club was nice and beautiful, colorful and attracting kids

- Breakfast options seems less, but it’s more than enough, how set up is done is wrong, it keeps you think that it is poor and there is no much options - The only thing which made me upset that there was a sick baby in kids club, and I took my babies out because of that. Kids club attended should be strict and do not allow any sick person inside, even parents should be questioned before the kids will enter - Quality of Shampoo, conditioner and body lotion is very bad, not for 5* hotel, you can use dispensers but refill them at least with normal products Overall rating is 8, but you have amazing team who I am sure will bring you to top mark. 10 I am giving now online as I know how important it is for hoteliers ✅

Immaculate, comfortable room. It's a lovely hotel, decor is gorgeous, very nice facilities. Mostly friendly helpful staff. The size of the resort is relatively small so it didn't feel crowded or busy at all, plenty of loungers available down at the pretty beach and perfect pool. Staff were responsive whenever we asked for anything and tried to resolve any issues. Room had everything we needed for a relaxing couple of nights away from the city.

When we arrived, no valet or help with luggage, no doorman. Not what I'd expect in UAE. No bath in the room, only a shower. Room service food was disappointing, pool menu is lacking a variety of vegetarian options and the grill restaurant was okay but certainly nothing special. Service in the restaurant fell apart as soon as it got busy. Some maintenance required around the hotel just to perfect it to the standard required to keep up with Abu Dhabi and Dubai - broken hand rails, missing screws, loose pieces etc.

It was super clean and well designed. The interior and the overall setting is super aesthetically pleasing. The bathrooms are super clean and modern, and the rooms are really well kept. The breakfast is good and the waiters in the breakfast area are super helpful. The hotel is in a central area in which you can get deliveries from everywhere very quick

I feel like they need to have an adults pool since there were alot of kids in the pool. The moment we arrived, no one picked our car from valet, the check-in took a while and no one helped us with the bags to the rooms either. However, after that it was a smooth sailing but a bad start.

I recently had the pleasure of enjoying a staycation at a luxurious 5-star hotel, and I must say that it was an absolutely amazing experience. Not only was the hotel itself impressive, but the staff members truly went above and beyond to make our stay memorable. I would like to give special recognition to Ahmad, the front desk staff, Chaminda, the pool bartender, Marykar, the restaurant hostess, and Ibrahim, the chef, for their exceptional service and dedication. From the moment we arrived, Ahmad greeted us with a warm smile and efficiently checked us in. He was knowledgeable about the hotel's amenities and provided us with helpful information. Throughout our stay, Ahmad was always available to assist us with any inquiries or requests we had, making sure that we felt welcomed and valued as guests. Chaminda, the pool bartender, was a true gem. His friendly and outgoing personality created a vibrant and welcoming atmosphere by the pool. He effortlessly crafted delicious cocktails and offered insightful recommendations. Spending time by the pool and enjoying Chaminda's delightful beverages made for a perfect afternoon of relaxation and indulgence. Marykar, the restaurant hostess, was an absolute delight. Her warm and gracious demeanor made us feel instantly at ease when dining at the hotel's restaurant. She ensured that we were seated comfortably and promptly attended to our needs. Marykar's professionalism and friendly nature truly enhanced our dining experience. Last but certainly not least, Ibrahim, the chef, deserves immense praise for his culinary expertise. Every meal we had at the hotel was a feast for the senses. Ibrahim's passion for food was evident in each dish he prepared. Whether it was a buffet or a ala carte dinner, Ibrahim's talent shone through in every bite. The passion and dedication he exhibited in his work were truly commendable.

This was our second stay, outside of the front reception desk, the staff are wonderful, very welcoming and very helpful. A special mention for Min in the Amwa restaurant, who really is a treasuy

Last year when we stayed the front reception desk were super helpful and so friendly. This year, everything was a problem, be that related to booking, getting help with problems with the room, ordering a taxi or checking out and getting invoice separated for personal and business spending (there were actually only three items to separatek

Extremely helpful and positive Staff, Very tasty and variable Food, Life guitar music at the Dinner, Great there was a kid's club, The beach is quite close to the hotel and you don't need to walk miles will the waterline.

Would be better if the Kid's club: - could work later then will 6pm, to allow a bit of more time for parents to relax. - could be ever so slightly bigger Potentially if the swimming pool would've been larger, and the kids' pool could have some more attractions (like sliders) so kids could stay is their pool, rather than mixing with adults.

Modern, clean, spacious room, very good mini bar. Very good coffee and superb chocolate sweets in the lobby restaurant.

Food in the restaurant is very average (3 out of 5) - should be clearly improved. we had lunch and dinner and in both cases it was a disappointment. Coffee and chocolate sweets, on the other hand, was superb. I waited 15 minutes to get a coffee during breakfast, that is unacceptable. Beach is clean, but the sand has mini stones in it, that feels not great. There was no dental kits in the rooms, have to call and ask. Also I got a call prior to my arrival, confirming my booking and asking for special requests. to be honest it was strange to receive such a call, would prefer to avoid such proactive communication from the side of the hotel.

Brand new cozy hotel with nice design and balanced facilities.

Looks hotel management and supervisors work unprofessionally: hotel staff looks nice and friendly to guests, but often upset and confused about their regular duties. In my opinion they need more training and team building. The brand new hotel, launched in June, has many undone imperfections already - like torn pieces of wallpapers etc. Some tipsy guests may listen and singing to their own portable audio (!) in garden bar, hotel management does not interfere.