This is an absolute gem! Staff is super helpful, approachable and kind. Lovely hotel design where you can also take some nice pictures. Lay out is great as we are not talking about a tall building, simply ground and first floor making it all quite easy to navigate on top of that feeling of having space not everything cramped up. The rooms are extremely comfortable with very good bedding, enough space for storage, very well laid out bathrooms, all the necessary amenities. One gets more bottles of water then ever needed and that is great - on top of that the hotel opts for glass over plastic bottles in the rooms which is very positive. Cleaning wise, top notch. The adult pool separated from the general pool and the dedicated kids pool are great options. The restaurants are quite good, the breakfast buffet is of top quality, the private dining experiences are also a great idea. There are various activities one can chose from and were worth doing them. The feeling of relaxation and distance from all the busy madness of the city is just great.

Nothing really. Only thing I'd consider is that there could be the replenishment of the pieces of fruit and chocolates in the room.

I recently stayed at the Bab Al Sham hotel and wanted to share this exceptional experience. The establishment offers a magnificent setting that perfectly blends traditional Arabic architecture with contemporary luxury. What particularly impressed me was the quality of service. The staff is extremely attentive and kind, creating a welcoming atmosphere from the moment of arrival. I must highlight the excellence of Chef Ahmed Ibrahim and his team, whose delicious and finely prepared cuisine demonstrates genuine culinary expertise in the hotel's restaurants.My wife has food allergy and the chef took time to review all dishes with us and even made some plates for my wife.When I thanked him, he simply said "that's my job and I'm delighted to do it".I would like to thank him again for his professionalism and his kindness, because he is an exceptional man. Server Amro also deserves special mention for his professionalism and kindness. The rooms are spacious and elegantly decorated, the facilities are impeccable, and the general ambiance is filled with serenity. Bab Al Sham offers a complete hotel experience where comfort and luxury are matched only by the quality of service. An establishment I highly recommend for an unforgettable stay.

The environment and feel of the desert, a quiet place where we can hear the birds and relax. The willingness to help of the employees The activities

We asked to postpone our entry for the next day and it seemed to have a miss connection with Booking.com and the hotel because we arrived and they didn’t have it. The receptionist was exceptional trying to check us in asap and with no more issues. We made a reservation to dinner at their desert restaurant and when we got there they told us that they were fully booked, it seemed that there was no communication between the reception and the restaurant

We loved everything about the resort. The architecture, the unique detail, design and features of the rooms, the restaurant dining options, the adults only pool, the resort layout. It was perfect. The absolute highlight for us was each and every staff member. From groundsmen to the pool and restaurant staff and housekeeping. Everyone greeted you with a smile, a hello, and were profoundly friendly and professional. It was a stand out for us. As was our 2 special evening meals at Nineve. The food was outstanding, as were the staff and wine choices. So good we returned 2 nights in a row! Apologies we cannot remember everyones names, however Remy the concierge, Subrata and Hadith by the pool, and the divine waiters at Nineve all stand out as going the extra mile to ensure our stay was awesome. Thank you for a wonderful long weekend with you all.

Nothing.

The most beautiful desert oasis. The staff went out of their way to make us feel at home. The hotel was spectacular and was an experience more than a stay. We ended up extending about 5 more nights as we didn’t want to leave. The amenities, the setting, the room and the staff were like nothing we had experienced. We formed a relationship with many members of staff who made our stay that much more special. Particular mention to - Ahmed (pool), Aqil and Nishad - for whom nothing was too much. And also Marc, Shannon, Dakksh, Sayed, Jimmy, Shihah and Tahir. One of the most beautiful hotels around and would 10/10 recommend to anyone looking for the most relaxing holiday.

Loved everything

Hajer’s warm and welcoming nature made us feel great from the moment we arrived. Her attention to detail and dedication to ensuring our comfort were truly commendable. “Hajer is a true asset to the resort” , and her professionalism shines through in everything she does. We can’t thank her enough for making our visit so special. Her dedication truly made all the difference, and we look forward to returning because of her exceptional service. Yasmine’s hospitality was exceptional and truly stood out during our stay. She made us feel incredibly welcome with her warm and attentive service. Her kindness and effort to ensure every detail was perfect made a significant impact on our experience. We truly appreciated her dedication” Thank you Hajer for being a great leader and making sure everything is going right And Thank you Yasmine for taking care of us and making us feel at home again 🤍

I loved absolutely everything about Bab Al Shams. The attention to detail in every aspect of the resort is incredible—from the stunning desert views and beautifully designed architecture to the immaculate rooms and facilities. The atmosphere is both luxurious and peaceful, making it a perfect escape. My partner and I were particularly impressed with the exceptional service and how every staff member went above and beyond to ensure our stay was unforgettable. The little touches, like personalized greetings and the care put into every meal, really set Bab Al Shams apart. It truly felt like a slice of paradise.

Absolutely nothing

The architecture is amazing which makes the place super unique. The hotel is maintained clean at all times. The staff was amazing, helping with our every request and going above and beyond. They met my special request for a special honeymoon message in the bedroom. Multiple pools available and activities around the hotels. Thank you Bab Al Shams for everything! We will sure come back again to visit!

Not much to complain about. Hotel is about an hour away from the downtown area so we rented a car which was more convenient to travel to and from. You can request a taxi at the front desk but it can take some time, so request it ahead of time.

Such a beautifully designed hotel, this was amazing to stay at! Beautiful pool, spa and facilities. The best hotel we have ever been to!

Small thing but there were a lot of pigeons, particularly on a window ledge outside my room which was a bit annoying as they kept waking me up. Also understand I had booked a ‘partial desert view’ room but you really couldn’t see any of the desert, only palm trees. Also understand this is a cultural difference, but as a woman coming from London I found it a bit strange when the service staff only ever spoke to my boyfriend first, and always gave him the bills to sign.

Room was comfortable and clean, food was fantastic, some fun things included like how often do you get to hold a falcon (with the correct gear and the handler present of course). The biggest factor was the staff - across all areas and departments. The warmth and helpfulness among other things made the stay even more enjoyable. I am sure there is something I missed out on. Be careful of one thing though - you may end up eating too much. Location was nice and quiet which is great for unwinding and relaxing; you could also see clear skies and stars.

Not much actually.