The hotel was in a lovely location. The staff really went above and beyond when we had a couple of hiccups and sorted this quickly. They were so accommodating and made a fuss of our beagle. Our room in the end was beautiful and clean. Spa was lovely, the ladies that cleaned our rooms were always super smiley and helpful. Ideal location for exploring Brighton, lovely bar hotel also with equally lovely staff.

Our first room the air con was broken and fans were useless it was like an oven. Our dog was panting and it wasn't the best start to the stay but we were moved rooms by the next day. Communication could have been better also as birthday and dog accommodations weren't there when we arrived which ruined the sparkle a bit but like I say the reception staff were quick onto it. Also a shame that the sauna was out of action our entire stay. Parking is a real issue but we paid for a local space on just park and were able to pull out car out front to load/unload.

The staff were super friendly in every part of this hotel; from the reception desk, to the bar, the restaurant- we didn't use the spa. The room was spotless and we even got complimentary Gin. There was a mini bar service in the room as well which was a nice touch. The drinks in the bar were lovely. I asked the bartender for a recommendation and he really took the time to find out what type of drinks I usually like so he could recommend a drink that he thought i would actually like and i loved the drink! The coffee's are really nice as well. The reception staff really took time to make sure we felt welcomed and that we had all the information we would need for our stay and in the hotel room there is a QR code so you can contact them via WhatsApp which is handy to have. Overall a fantastic experience and I am thinking of booking again!

There is a lift but if you require a wheelchair it most likely wouldn't fit in the door as the doors seemed quite narrow.

Excellent location and well presented room. We specifically wanted a room with a sea view, and the one we were allocated was ideal. The room was very comfortable, with little added extras like fresh bottled water daily and binoculars, to look out to sea. We didn’t use the spa - that wasn’t our reason for booking this hotel.

Having a front room overlooking the sea means you also hear the noise of the nightclub next door if staying over a weekend. However, we were aware of this before we booked and it didn’t spoil our stay. One suggestion though is to have the windows cleaned more often, the view deserves cleaner windows!

My partner and I said as a birthday getaway, the main reason we choose this hotel in particular was for the spa facilities as well as easy to get to. Upon the arrival we were greeted by a member of staff who checked us in, they advised us we had robes and slipper to visit the spa in all complimentary. The kind gentleman who checked us in advised us on how to report any problems during our stay. The room was clean and cosy, the bed was so comfortable I wish I stayed for a week. We used the spa facilities which were busy however there was room for everyone and the other guests were friendly. Ok checking out we was greeted by a lovely woman who checked we were satisfied with our stay and advised we could leave out bags whilst exploring some of Brighton. I would 100% visit the Brighton resort again x

Great location and the bed was extremely comfortable. Everything was spotless and the food at dinner was delicious.

Breakfast was disappointing. Understaffed and had to wait over half an hour for the buffet to be replenished. Lots of empty plates/bowls and I had to ask when more food was being brought out. Did also not get coffee until I asked for it and lots of uncleared tables. Would not have bothered had I known. £12pp was not great value and I would have got better service and food elsewhere. A real shame and a complete contrast to our dinner experience the previous evening.

The room was a very good size, enough that we were able to relax by the window enjoying the view. The large bed was comfortable. The pool and hot tub were not over crowded, with enough room for everyone to enjoy. We found the food in the restaurant had an excellent choice, and we enjoyed several meals there, finding the staff very accommodating and helpful.

The reception staff were unhelpful at times, and while some were in training they showed little initiative with problem solving - for example the tv remote was missing from our room on the first evening, no solution was offered until we suggested looking at another room that was not being used to borrow that. The only other disappointment was, while it was lovely to have robes in our room to use in the spa, it would be nice to have the option of a larger size - on asking we were told it was a 'one size fit's all' which they don't.

The hotel was really lovely, great location right next to the beach front. The staff were really welcoming and were kind enough to upgrade me to a king size room with a sea view. The bed was extremely comfortable and the view was gorgeous. I was already planning my next trip to visit again whilst I was there! I didn’t have breakfast but I was told by friends who stayed that it was very good and they were accommodating to allergy requirements. The bar was a good area to hang out before going out in the evening. Overall a great stay, highly recommend and will be back again!

Nothing - all good.

The spa was beautiful, the hot tubs were on maintenance on our second day which was a shame but got to use them on the first! Everything about the spa is perfect truly… staff were kind, room was comfy (we stayed in a small double). Only complaint would be that the WIFI is terrible in the room! Everywhere else in the hotel was fine including the spa funnily enough, but our phones and tv never had connection which spoiled it a little. I don’t know about other rooms. Otherwise lovely hotel and reasonable price, would love to visit again!

Bad WiFi

The property was outstanding! We got checked in early which was fantastic. Room was a superior sea view with box window seat! It was beautiful room. We got delivered happy anniversary chocolates with x 2 glasses of champagne! So lovely we was chuffed to bits! Food was faultless. Excellent food and presentation. The spa and swimming pools were incredible under ground. Such an amazing facility for a break away! Reception staff were exceptional. Thank you for making our stay our favourite hotel ever! We are looking forward to coming back soon. Thank you so much.

Nothing

Great customer service. I arrived quite a bit earlier than the check-in time and wanted to leave my bag, the reception staff were able to give me a room straight away. Reception was fairly busy, but the staff were all efficient, friendly and helpful. The cosy, bijoux, single room (314) was as described in size i.e the width of the single bed and bedside table. It was clean, comfortable well presented and stocked with teas, coffee and water etc. The modern bathroom was spacious enough with a good shower and all the nice toiletries supplied. There was a small cupboard with enough space to hang up a few items and stow your bag away. A safe and hairdryer were also provided. I was aware of the unusually small size of the room, which wasn't a problem, if you only want a bed for the night at a reasonable price during peak travel season; so the room itself was absolutely fine for me. If you're claustrophobic it might not work for you.

The constant droning of some sort of external extractor fan outside the building and next to the room was very annoying. Being summer and in a tiny space, it was preferable to have the window open but the fan noise was just too irritating, you had to turn up the volume on the TV to drown it out. There was a small fan in the room which worked well, but was equally annoying to listen to, it sort of spoils the peace and quiet one hopes for on a short break.