Great staff (both pre-visit and during stay) - friendly and willing to help. Hotel very busy but I wasn't rushed or made to feel a nuisance. Great location for SEC events and some of the museums/science centre etc. Comfy beds. I wasn't able to make use of hotel's facilities due to time but several on offer from pool to salon. Easy to get to and easy to park (though it cost to do so). Surprisingly quiet at night for a busy hotel in a city.

Room service - charged £5 to deliver; not obvious from menu how to order and 'room service' button on phone didn't work. Had to go down to reception to order which defeated the point of being able to stay in room. One meal excellent, the other was a bit cold and chips were like oven chips (though burger very good). Lifts took ages to come (one out of order) and hotel was busy. Pillows not comfortable (but I'm fussy about that! - guest slept well).

I loved everything about this hotel , there is nothing i could find fault with The staff were so helpful , room was spotless and they even left a little box of chocolates and a card as it was my sons birthday We were early but our room was ready so we could check in early , we used the pool facilities,staff in the gym was lovely to, The room had a lovely view over the river and could see the Ovo ,the breakfast choice was fab, I tried haggis for the first time and it was amazing , All staff were polite at all times, like I said I could not find fault with this hotel ,

Nothing like mary poppins said practically perfect in every way .

Proximity to the hydro - excellent location for attending a concert. 20- 30 minute walk into town centre or a short walk to train station which will deliver you into town in a couple of minutes - train ticket prices very reasonable. Lovely bar with attentive and friendly staff. Lounge access with our room was good but spoilt by greedy uncivilised people stuffing bottles of wine and beer into bags to take away and getting drunk at the same time.

Breakfast could be a whole lot better. Buffet style with a menu but the menu is taken away when it's busy so you get a very reduced choice for the same price.

The room was very comfy and had a decent view. The breakfast quality was very good, as per usual for the Crowne Plaza. Location was decent if one wishes to walk or grab a quick taxi within the West End of Glasgow. Staff was always extremely friendly and helpful when necessary.

The room upon entering required some extra cleanup as there was some food detritus left behind from the previous patron, but this was quickly corrected. The bed I was sleeping in was broken in several areas (mattress springs most notably), but the hotel was kind enough to refund my night and provide me with a new room come morning. My particular compliments go to the Night Manager Frank who was extremely helpful and professional.

The location of the hotel is perfect when attending a concert at the Hydro or for touring the city centre. Restaurants and bars are local. The hotel room is very comfortable although bed too soft but that's a personal opinion. Breakfast outstanding and the staff are really friendly and helpful.

The lifts are a problem. We were lucky to have been on first floor so used the stairs but had to carry luggage down as the lifts couldn't take the weight they were supposed to. Too few lifts for the amount of floors/rooms. Breakfast time and after a concert are a nightmare!

We attended an event at the Hydro and the hotel was ideally location to avoid the long queues for taxis after the event as we could just walk around the corner. Rooms were clean and tidy, staff were friendly.

The lift situation was not good, we were located on the 15th floor but only two lifts were working so this resulted in huge queues especially after an event as everyone was returning at the same time. We were told we could use the staff lifts on the first day but after this the area was then locked and a member of staff said they were shut for maintenance.

Service is extraordinary,and the man that booked us in couldn't have done anymore for us! His name was Dariusz and I hope he gets commended for his work! The room service and the breakfast was second to none! Fantastic Hotel

It's expensive,and I feel a small reduction in the rooms with single beds,and on the lower floors would attract MANY more guests! I love crowne plaza and will be back in March. Although I've booked it on my Other email address,but im booked to stay on 22nd of March,up in the club lounge,and looking forward to it! I'm bringing my fiancèe for our anniversary and a concert,and it's also her very first time staying in The Crowne Plaza,and I want her to have thee very best time,so hoping to pull out all the stops! Thank you again

The breakfast was lovely, lots of choices, staff were very friendly and polite. I especially loved the different decaf choices on the coffee machine at breakfast, I've never seen that before. We had a fantastic family room, great views and very very comfortable beds. We were upgraded to the family room which was a lovely surprise. Check in took quite a while, however we were offered a free drink while queuing which was a lovely touch.

The quests on our floor were quite noisy, banging doors and chatting loudly in the corridors after midnight, however we totally appreciate that this is out with the control of the hotel.

From the moment we arrived and greeted by Mohamed, to day we left it was amazing. All the staff from reception, breakfast chefs and waiters and waitresses to evening meal all the staff went above and beyond. The Spa and pool was an added bonus and definitely worth the money. Room service was excellent, the room was immaculate with amazing view of the river Clyde and BBC studio which when lit at night was as spectacular as the Armadillo and SEC complex. We used the train which was a 5 min walk mostly under cover, from £2.40 for 2 adults return to Glasgow City Centre. Everything was absolutely amazing and we’re currently planning our next trip.

On this occasion absolutely nothing

We liked the views and the closeness to the hydro. We loved how big the bed was, the bath, great to have shampoo and conditioner provided.

A bit noisy, the tv should in our opinion have options of now tv, smart links such as Netflix and such like we were disappointed when I went to reception to ask for an extension cable I was told they couldn’t provide me with one and even if I had got one to provide power to my fire stick which had now tv (sky sports) on it which we had planned to watch the darts on we wouldn’t have been able to connect the fire stick to the tv as when I pressed source it did not give me the option to go to HDMI even though there were HDMI ports on the back of the TV. We ended up watching the darts on my mobile phone which was a bit disappointing. Would like to see smart TVs in the rooms with option to plug in Firestick.