The style and decoration of the hotel were lovely and useful. The bed was comfortable and the bathroom was very clean. The staff was very thoughtful and kind.

Location was lovely- the driver had a difficult time reaching the correct entrance. Not a problem for us…. however, if raining or on a tight timeframe - providing detailed directions/mapping might be helpful. The low staffing was a bit of a surprise. With odd ways to get in after certain hours. Certainly not a fault of the hotel- more of what’s happening in the current economic situation.

The plain entrance hides a beautiful Hotel with exceptional staff. Our room was large and contained very comfortable beds. Slept very well each night of our stay. Anita was very friendly and polite, ran an efficient Restaurant and Bar. The food was delicious, my steak cooked to perfection and enabled changes without question e.g. swopping chips for salad as well as adding items. The Breakfast area also ran efficiently by very friendly staff. Both continental and cooked options could be utilised and replenished continually without waiting. The Albert Hotel deserves a higher rating than 3 🌟's as the quality of both Staff and Accommodation is wonderful. I would highly recommend anyone this Hotel.

Would have preferred someone on Reception on arrival. But we rang the number provided and were greeted by a lovely young lady very quickly.

The central location of the hotel was great. The rooms were well furnished, clean, and comfortable. Breakfast was excellent and the young women who handles the breakfast is an amazing worker who deserves all she earns and more. It was priced a bit higher than I would have considered reasonable until I realizes that the particular weekend we were there was one with numerous festivals and, ultimately, we were lucky to a get a quality hotel with this location at this (higher than normal) price.

The bathroom, though good sized, had no shelves or other places to store personal effects. It was also clear that the hotel was struggling with the number of festival attendees and understaffed, so often the front desk was unmanned and there was no one there to ask questions, But all staff we did see were great and, as I said above, the breakfast coordinator was just amazing.

Good Location, room was modern, very clean and had a good size.

service and quality of breakfast can be improved!

Breakfast was great. Location was coinvent to shopping and local restaurants. Parking was a little hard. Public car park nearby, but had to get free ticket every hour till 5PM, then free all night. Out the next morning. Small town and able to get our clothes washed in a nearby laundromat.

Very happy with all aspects of this location. Happy to have booked them...

I really liked the flexibility of staff when it came to checkin. everyone is very polite, esp. the young lady at breakfast. breakfast (included) was nice and you could get different warm things on order every morning. I found the room quite comfy and clean. location is very central next to the central streets, bus station and the port.

my only issue is that I found it very expensive for what it offers. slighter, not that important ones: bathroom had an odd low sink. sometimes noise could be heard either from the street or from rooms in the corridor.

Loved the room. Quality mattress and furnishings. 2 comfy chairs, desks, lighting TV, hairdryer, great bathroom and eveeuthing was very clean. Staff were unbelievably friendly and helpful and the food was fantastic. Amazing location

Didn't like the purple throw blanket thing that goes on top of the lovely clean, crisp, white linen. It had a stain on it, although it looked clean, it gives me anxiety.

Gorgeous room, really spacious suite with great shower. Location and the hotel restaurant were good too.

TV signal was awful, freeview needs upgrading. Also, no staff on reception on arrival or throughout the evening. There was no menu available online for the hotel restaurant in which we had dinner and their were no resident based benefits.

Location was tight in the middle of Kirkwall easy walks for cathedral and the palace. Room was well equipped with hair dryer and an iron and ironing board. Brilliant

Only silly downside there could have been a wee shelf under mirror in bathroom for toothbrush ect. Otherwise a perfect stay. Will be staying again soon :)

Good sized room, clean and well serviced, excellent breakfast with good choice. The location was good for our requirement and the food served in the restaurant was excellent.

Nothing comes mind.