Elevator was not working. Difficult to get luggage up stairs. Could use luggage racks I. Bedrooms , water glasses in bathroom kitchen towels, better explanations for tv use too complicated to bother with

LOCATION is terrific! The interior design is great. Wonderful WiFi and TV. Fun lighting. Very good a/c. Tons of restaurants in the area, Tube stations quite close and lots of taxis.

The bed is a back breaker. Terrible! The bathroom is very, very small but usable. The shower is a challenge. Lovely appliances in the kitchen but not instructions how to use any of them. Thank goodness there is a lift/elevator, but it is tiny. A challenge with luggage.

Location was fantastic. Apartment was clean. Info to access the property was clear.

Apartment on second floor. The lift broken. The bed is a small double, not suitable for us being tall, we had restless sleep.

Location was amazing. Property was lovely.

I had paid for the entire accommodation a week prior to arrival. Stayo advised that my booking would be cancelled because I had not provided a credit card holding payment on the day of arrival - though I explained I had only just arrived in London after travelling for 25 hours from Australia and had not been contactable. Also I was requested to download an app to open the apartment and had to find wifi before I could enter the premises. Once these issues were sorted the stay was fantastic!

The location is great. The apartment was clean. The living area was very spacious and included a dishwasher and clothes washer/dryer in the kitchen. The management agency did their utmost to attend to our needs. The living room and bedroom has skylights with adjustable electric blinds allowing plenty of light. There is plenty of hanging space in the wardrobe.

The bed. The bed was very uncomfortable and squeaked just sitting on it. Maintenance staff tried to adjust it after we complained but it was still noisy to even turn over in bed. It is clearly a very cheap bed and mattress and not in keeping with standards in other parts of the apartment This is a bit picky, but felt it was worth a mention. The shower was an adequate size but there was no soap /shampoo holder. The bathroom was very small with no space to put toiletries except on the floor. One last detail. Although there is a dishwasher, there was no tea towel or washing up liquid which was all we required.

Perfect location, many eateries around, Tesco express 2 min, apartment was cosy and decent.

So many long emails before check in, complicated check in proces without telephone support. I would also expect a kettle to make my tea. Small cups no kettle.

Apartment attractive, spacious, clean and stylish with a comfortable bed and the location is excellent

Far too many emails before arrival - felt I was being harassed. Entry far too complicated - external door code fine but the need to download & use app on a phone &juggle directions for use just to open the door is ridiculously awkward with luggage etc and then find another email with extra code, go & find key case in passage to get fob was the most cumbersome time consuming & awkward arrival process I have ever known. Also, excellent kitchen & equipment but no dining table and very hard to open bathroom doors - needs a handle!

Apartment & location

Finding actual apartment with staff not really knowing either. No sign or anything external to say 'we're here'. Vacant shop front with 2 access doors either side but zero ref to stayo appts. Instructions to access apartment were in REVERSE order to unlock / lock. This & above must be addressed for future, after that spot on. Also, still awaiting deposit reimbursement 24hrs+ after!!!

We booked a studio apartment but upon arrival checked into a 2 bedroom apartment which was unexpected but lovely! High ceilings, a lot of light, 3 bathrooms, spacious living room, kitchen which looked like no one had ever cooked in it. The location was FANTASTIC, in the heart of Covent Garden, very close to Covent Garden and Leicester Square tube stations.

The digital key was a bit “temperamental” at times. The downstairs bedroom mattress was too firm and noisy to get on and off of. We switched to the upstairs mattress which was much more comfortable, but no bedside table on one side due to bed up against the wall to accommodate slanted walls. The location was a bit difficult to find, use the address supplied in check-in email and for directions. Finally, the boiler was out so first two mornings were cold showers—the staff communicated with us regarding the boiler repair timeline though, which was nice.

Apartment is in an excellent location. New, roomy and nicely styled.

The apartment could have an espresso machine, a Bluetooth speaker, and a table to work on. The luggage storage solution is not very good. If you need to store your luggage before checking or after checkout, you are referred to a third party company which directs you to a convenience store 500 meters away. You put your luggage in a food storage basement and pay by the hour (I was also over charged for 2 pieces instead of 1)