Rooms were decent size for central London and location was incredibly easy to get to and from Paddington station. Breakfast was delicious! Also we forgot a pair of shoes in the room and didn't realise it for 3 days later, and the staff were super friendly and helpful and not only found the shoes for us and confirmed it was the right ones, but put them to the side at the front desk until we were able to come back!

The location of our room was awkward as it was between stairs and a lift, so we still had to carry our luggage up some stairs regardless.

Arrived an hour early, check-in accepted. Room was on the small side but not a problem. Receptionist was polite and helpful. Conveniently located for the underground, Kensington Gardens. We travelled in on the Central Line, Lancaster Gate is the stop. Walked in to Little Venice for a meal then walked to Royal Albert Hall for a performance. Wouldn't recommend walking back through the gardens at night so about half hour walk back to the hotel. Breakfast the following morning was pretty good and to be honest I hadn't even thought it was included so a massive bonus.

Bit of traffic noise, sounded like boy racers but that could have been anywhere.

Staff were fantastic. Reception gentleman on check in and two on. The desk on check out (around9.30/10am 18.02) were very approachable & smiling. Also very interactive with the children organised car parking and check us in early so bonus after bonus. Breakfast staff don’t acknowledge you as in don’t look at you or smile. They are busy but a bit more personality would be nice. But the reception staff more than make up for it.

Soft furnishings in the room damaged or stained. Beds not great some mattress toppers added and changing of lamp shades would make the rooms more appealing.

As above.

There wasn't anything not to like about the Hotel. The staff were very friendly and efficient, the room was clean and fresh towels were provided each day. The location was perfect for our stay as we were attending a cricket match at Lord's and we were in walking distance of the ground. We were also able to drop off our cases when we arrived and also leave them on the last day until we were returning to the station. Overall an excellent stay and I would fully recommend the Hotel.

We visited a show at Hyde Park so the location was perfect for grabbing food locally and walking to and from the show. Breakfast was quite lovely with a variety of cold options and toast or croissants.

The beds were a little hard but I cant say too uncomfortable to sleep, our particular room was quite dark but enough lighting for purpose, we didn't use the shower as we really only used the room to store belongings and sleep and didn't stay in the room for more than this.

this hotel is so underrated! actually it’s a nice place to stay for that value and price! the room is small but it was enough for me and I didn’t feel uncomfortable! it’s the best price for that area, near Hyde park and Oxford st, almost the center! the shower was great with hot water and the air conditioner worked very well! the bed was also very comfortable so I don’t have a lot of disadvantages! helpful staff!

I didn’t succeed to open the window in the room, only for a little slit but maybe I did something wrong with the opening

Great location for underground and railway station. Good restaurants nearby, shops. The staff were very friendly and helpful, the room was adequate for my stay, everything was there that I required. Breakfast was continental style, and there was enough.

Bed too hard for me, but as the duty manager said, they can't please everyone! Some like hard bed, some soft and some in the middle.

I was only in the room to sleep and shower and I did both those things in comfort. As is standard for London hotel rooms the bathroom isn’t large but it was clean, had decent towels and the water pressure was good in the shower. The bed was firm which I like and I had a ground floor room which had no view but was dark and quiet overnight. The continental breakfast had a good selection of cereals and breads and the tables were cleaned quickly between guests. Front desk staff were friendly and helpful.

Location was perfect right next to Paddington and 5 min walk to the central line. the staff was friendly, breakfast was perfect for getting up and going. Beds were comfortable and the room and bathroom was clean, perfect for what you need after a long day exploring London.

This is not to do with the hotel we were just unlucky that the guests that was staying there coming in early hours and having phone calls in the hallway and slamming doors. So it is a bit of an echo and can hear everyone outside.

The staff were exceptionally good, cheerful and helpful. Without our asking, they sorted a carry out breakfast for us as we had to check out early. My friend accidentally left a bag in her room. We phoned from St Pancras station and the desk staff arranged for the bag to be brought to us by taxi. (Very nice taxi driver too) REALLY WONDERFUL DESK STAFF