Great position near station, grocery shops, restaurant & bar. Comfortable bed & pillow. The Italian restaurant food & service was superb.

Lift was the slowest I have ever experienced. The courtyard was lucky to be 2 meters x 2 meters and the view was appalling. At $ 750 Australian a night, very overpriced.

Room was on the street side as requested; I like to hear the sounds of the city. From Heathrow by Elizabeth Line this hotel’s location is perfect and Paddington station is very convenient to get anywhere in town by tube and up-country by rail too for that matter. Whoever chose the beds and bedding knew what he/she was doing ; I slept beautifully. The partnership between the hotel and the Bella Italia restaurant on the ground floor is so convenient, especially for breakfast first thing or after a busy day out-and-about for dinner. The hotel is not too big nor too small … and it has an elevator.

Can’t think of anything that needs changing.

The staff are lovely, they go above and beyond to accommodate all needs. We missed our train and had to book last minute, right before Christmas. When we arrived, they upgraded our room to the largest option. The lift is helpful. The size of the rooms is so-so, I’d say they all are very compact. Perhaps it would be better if there were fewer pieces of furniture. Breakfast was tasty, the staff, again, went above and beyond to make sure we had everything.

Nothing really. I suppose they’re dealing with the available resources. The rooms are compact - that’s the only thing.

What I liked most about the hotel was the helpfulness of the employees. When my child was not satisfied with the location of my room, they helped me immediately. In addition, it was a perfect experience for me that it had a restaurant and I could have lunch and dinner without leaving the hotel and they were delicious.

I think that renewing the furniture will be much better for the satisfaction of the remaining guests. I think the cleaning was very good, but the old furniture raises doubts about the cleanliness. Besides, the elevator is not very comfortable. Just a little renovation will make a big difference in terms of satisfaction.

excellent customer service, staff were lovely, comfy beds, all soaps and shampoo and conditioner there in large bottles so you don’t need to take those in your bags. Great shower with robe and slippers as well as towels. lovely comfy bed, complimentary drinks in fridge, and coffee machine and pods as well as usual tea and biscuits. 5-10 minute walk from Paddington station with loads of food places around. Great breakfast with gluten free options and free range egg omelettes. Chose one hot breakfast option and then the buffet continental breakfast is as much as you like.

Location superb for a very early departure to Heathrow via Paddington. I have stayed with you before and that’s why I chose it. I did find the standard single rate relatively expensive by Canadian standards, but the location makes up for that. Staff were excellent.

Only the price, it was well over $500 Canadian for one night, but I do understand that it is London, and your prices are comparable with other hotels of your high-quality and very convenient location.

Clean bedlinen and towels, and very convenient location near Paddington train/underground station. Many places to eat/drink nearby. Coffee machine in the room is also very convenient.

Our reservation was upgraded to the higher class room, but to be honest it did not look like that at all🤷‍♀️ we stayed here several times before and this room was worse and smaller than all others we got before. A room was tired, water in the shower did not normally drain, in general it was a very tight room with low ceilings (a mansard) and no space to open at least one medium suitcase. Coffee in the restaurant was bad.

A good location, just around the corner from Paddington station. All the staff were very friendly and helpful, especially Shar who was on the front desk. Our room was small and compact but it had everything you could possibly need for a one day stay. A very comfortable bed, well equipped and spotlessly clean. One of the best breakfasts I’ve encountered on our annual Christmas shopping trips. We will definitely return.

The location is very convenient, 5 minutes to Paddington train station. This train station has a few train lines linked to it that make it handy to travel around. A few convenience stores and good cafes near the hotel too. The staff, Rex and Ray are very friendly and helpful . They made our stay enjoyable . Thank you Rex and Ray.

The corridor of the hotel rooms a bit narrow and a couple of times, the tea bags in our room were not refilled. The staff overall are nice and helpful.

I had a amazing experience at Indigo, service is to the point here. Food and service all 5 star. Big thank you for reception staff and special mention to gorgeous host Ishu from House keeping for being so helpful and for looking after us. Her service is excellent. We had a wonderful christmas holiday glad i chose Indigo. Would highly recommend