excellent location , friendly and accommodating staff.

the aircons were not working , they had portable units in each room, which required the window to remain open. this caused a lot of noise and cold in the room. also bathrooms need upgrading and are too small.

Excellent Location !! Centrally located and walking distance from most shopping areas and Hyde Park! Super Excellent Customers Service and Attitude of Staff. They really made our visit so comfortable and pleasant. When they realised it was my wife's 50th bday, they decorated the room so well ! Sonika, Gurav, Seeksha, Bijay, and the Indian Manager from Hyderabad (Sorry I forgot her name...starting in A) and night managers..... all staff were so warm and polite and accommodating. Customers were from so many nationalities, but service to all was friendly. Superb Job Mariott !! This is why the Mariott hotels is my absolute No1 rating and choice world over ! My wife is a breast cancer survivor and this was our first overseas trip post her successful treatment (the hotel wasnt aware of this). It was my son's Bday on the 10th and the staff left him some sweets and card signed by all. The kindness, care and responsiveness of the staff was well appreciated by my family ! Good Customer Service comes from the heart of the team !

The AC wasnt working but there was a portable AC in the room. The staff did offer us an immediate change of room, but we chose to stay in the same room since the weather was so lovely and air was cool and fresh.

Location was excellent. Room was clean and very comfortable. A great base for a few days.

The room was booked for 3 people so I was disappointed that we had to ask for the sofa bed to be made up after checking in. We said we would be returning to the room quite late and needed it ready on our return. I was angry that, on returning to the room at 11.30pm, the bed still hadn't been made (there wasn't any bedding provided or we could have made it ourselves) meaning we had to complain and wait for it to be sorted.

Central Location Great staff Bed was very comfortable Room size is good

No sockets next to the bed which meant I couldn't charge my phone and use it before sleeping A little overpriced

Excellent Staff attitude Room cleanness Location

NA

Room was good and very clean, mattresses and pillows were great. Storage areas were adequate for a family of four at this room. The hotel is located in a good and safe region and ideally you can make a great walk from the hotel to Marble Arch, pass through Hyde Park and get downtown. Bus connection is very frequent and close and you may also use the underground. Some good restaurants are near by, max 15 minutes walk.

The air condition was not silent so i turned it off, but the room was warm and cozy using the electric radiator.

The location is ideal, with superb and easy access to restaurants and facilities Edgware Rd, walking distance from Hyde Park and Oxford Street. Major tube and train stations within very easy access. Staff are excellent, and attentive.

The newly refurbed rooms are comfortable however the bathrooms are still very very small, and walk in shower would have been preferred.

This is our second stay at this hotel, and its excellent location is the major reason. It is one of the safest areas where tourists are always wandering Edgware Road even late at nights with many restaurants and cafes within easy walking distance. Additionally, all main attractions are easily and directly reached via bus and/or underground nearby stations. The bed and pillows were super comfortable.

It might get busy during holiday seasons and people getting late check-out. We had to wait a while for one of our rooms, but the hotel compensated us by a complimentary breakfast.

The staff was polite, the food was good, the breakfast was diversified, everyone from the staff was smiling at you. Gabriela was a lovely person, the same with everyone else actually. I mentioned Gabriela and a few ladies because each morning I had to leave and each time I asked for a coffee to-go they offered me the coffee for free. I insisted to pay but they refused the money. I know that theoretically I could've asked for a second coffee at the breakfast but it is these little things that matters. I've been eating at the hotel each morning and in the evening and the food was good. The beds were comfy. Yes, the rooms and everything else feels like they are ageing but overall I appreciated that it was clean and the staff was helpful. Each evening, when I returned in my room, the cleaning ladies were doing a good job. Some people said the rooms are not that big. Yes. not big but neither small either. So, if I would have to resume to three things I liked it was this: staff, food and being clean (the bed was comfy enough for me).

Once you opened the room, the automated heating or AC system was broken and you could hear some weird and loud noises but luckily I was able to shut it down with the touch of a button. Also, the windows while you could close them, the button/close system seemed to be broken at my room. Still, I was able to push them with my hands and they were closed - not perfect but enough not to hear the noise outside or let the cold get in.

location clean

stuff I gave deposit 250£ when I want to do check out they told me that I did not gave deposit, I argued with them then they said that you just gave 200£ not 250£ so they stole 50£ from me. “better that they did not steal the whole amount” . so please hold the receipt with you because they will try to steal from you. Also, after I finished my stay and I did check out and we agreed that I have nothing to pay more. and I went back to my country they tried to steal from my card 431£ but the back stopped the transaction. so maybe they do this with many people be careful.