The breakfast was good.

They ran out of hot food at about 8am and we waited hoping they would bring more. I’m sure they did, but we couldn’t stay and wait due to our travel schedule. We purposefully wanted to stay in a room with a jetted tub. The room was nice but we had to move b/c the tub was missing jet parts. Same thing happened in the 2nd room we moved into. The staff did great work to get the tub working. Just a suggestion that when the room is checked, the tubs also be checked to ensure all is good.

Paige was extremely helpful and professional. She went above and beyond to accommodate us.

I made a separate reservation for an additional day and when I came in later that night to get my keys redone, the guy at the front desk was in the back, asleep. Also when I needed to c/o at 4:30am, there was no one in sight. I didn't receive a receipt bc no one ever came to check us out. I also have a video.

The room was clean, and the bed was very comfortable. We love the spa tub . The night host was very nice and helpful. There was a mix-up on my room, and I was upset, but Jahannah made everything right.

The only thing I didn't like was that there was no turkey meat for breakfast. Everyone didn't eat pork

Location was excellent. I had a conference at the Winfrey but it was way more expensive and this place was so close and easy to get to. Plus, there's a Starbucks right next to it.

I didn't have any problems.

Breakfast was fine, however some people partaking of breakfast failed to adhere to safety (wearing of PPE)

My vehicle was vandalized in the parking lot and there was no camera surveillance

The front desk lady was great. She was sweet and very friendly. Even though the pool was cold and the spa did not work. She was great. The rest didn't matter. Everyone in our group talked about how she was. You have a great employee in her. Great view

Pool cold and spa didn't work

This is our second stay at this hotel. The staff were very friendly and helpful, it was clean, and had a good size breakfast, but were out of coffee by 9am

No coffee at 9am, no freezer in room mini fridge

Breakfast was above expectation. Food was hot and fresh. Location was perfect for everything we needed during our stay in Birmingham.

No drink vending machine on our floor, but not a game-changer.

Overall, it's a nice place to stay: the staff are both professional and friendly, there's a generally nice atmosphere, it's clean and (mostly) quiet.

We were awakened, a bit after 5AM, by the tremendous din made by the garbage truck, it went on for an inordinate amount of time. I recommend eating breakfast elsewhere, like most places these days, theirs is very basic.

The staff was very courteous and helpful. They made a point to always speak and ask if there was anything we needed and if we were enjoying our stay.

Maybe a few more luggage dollies would be helpful.